Examinations Administrator

Job summary

The Examinations Administrator prepares license qualification exams and manages on-site exam-day operations. They are also responsible for processing registrations, scoring exams, and responding to inquiries from internal and external parties.

Job details

About the Insurance Council The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia. Why Work for the Insurance Council? Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public. We offer a comprehensive health and dental plan Work-life balance Hybrid work environment (work from office/primary residence in BC) Professional development Equitable employment opportunities Reimbursement for work-related parking, mileage, and meals when working at examination sites The Opportunity The Examinations Administrator is responsible for preparing examinations for Insurance Council’s license qualification examinations. In addition, the incumbent answers examination inquiries from various internal and external parties. The primary focus of this position will involve on-site work, either at the Insurance Council’s office or the designated exam location. The incumbent is required to work at these locations 4-5 days a week. A valid Driver’s License and access to a personal vehicle is required, as this role involves regular driving to and from examination sites for work-related purposes. The Insurance Council reimburses eligible work-related travel expenses, including mileage, parking and meals, when staff are required to work at examination sites. This is a two year contract. Duties and Responsibilities Review and process exam registrations, eligibility, and documentation Prepare exam materials, including assembling packages and maintaining equipment Support exam-day operations: transporting materials, room setup, sign‑in/out, proctoring, and handling incidents Coordinate exam shipments and communication with test centres Score exams, upload records, release results, and audit accuracy Manage special accommodation requests and exam appeals Respond to exam-related inquiries by phone, email, and in person Schedule Out‑of‑Province exams and ensure compliance with regulatory requirements Prepare monthly exam statistics and regulatory reports Maintain exam inventory and ensure secure record keeping Provide administrative coverage as needed Handle other duties as assigned by the Manager, Examinations. Qualifications and Experience Minimum 3 years of customer service or administrative experience High school graduation with two-year post-secondary diploma Ability to comfortably and regularly lift up to 50 lbs is required. Valid Driver’s License and access to personal vehicle for work related purposes is required. Background in examinations is considered an asset Excellent oral and written communication skills Excellent organizational skills and attention to detail Strong commitment to public service Excellent time management skills and ability to meet deadlines Patience and adaptability Ability to effectively manage and resolve conflicts Excellent computer, word processing, and data entry skills. Strong skills with Excel are required. Experience with office equipment such as copiers, scanners, and fax machines and able to troubleshoot the equipment. Hiring Range: $53,000 – $57,000 per annum. Placement within this range will be determined according to the candidate’s relevant experience, qualifications, and demonstrated competencies.

What you’ll do

The Examinations Administrator prepares license qualification exams and manages on-site exam-day operations. They are also responsible for processing registrations, scoring exams, and responding to inquiries from internal and external parties.

Requirements

Requires a high school diploma and a two-year post-secondary diploma along with at least 3 years of administrative or customer service experience. A valid driver's license, access to a personal vehicle, and the ability to lift 50 lbs are mandatory.

Benefits

• Health Plan • Dental Plan • Work-life Balance • Professional Development • Equitable Employment Opportunities • Travel Reimbursement

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Support
• Exam Proctoring
• Data Entry
• Microsoft Excel
• Conflict Resolution
• Time Management
• Organizational Skills
• Written Communication
• Oral Communication
• Record Keeping
• Office Equipment Troubleshooting

Job areas

• Administrative
• Government & Public Sector
• Customer Service & Support
• Education
• Finance & Accounting