IT User Support II

Laval, QC
Hybrid
Posted Oct 21, 2026
1 position

$59,300–$72,500 / year

Opens an external site

Employment type: Full-time, Temporary
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 35 hours per week

Job summary

Act as the first point of contact for the user community to resolve IT incidents and questions via phone or chat. Document all interactions in the ticketing system and manage user identities across various systems.

Job details

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. Salary range (but not limited to): 59,300 - 72,500 About the role We are looking for a IT User Support II to join our team for a 6 months contract What you'll do here: Provide exceptional customer service that meets the evaluation criteria of our quality assurance program. Meet the key performance indicator targets associated with the role. Act as the first point of contact—by phone or chat—for the user community (Intact employees) regarding any incidents, issues, or questions related to IT systems. Respond to calls and chat requests during various scheduled time periods, resolve issues, or redirect them to the appropriate teams. Document activities and interactions in the ticketing system. Escalate incidents appropriately, in accordance with established procedures. Manage user identities—including email, LAN, and centralized systems—securely. Contribute to the knowledge base used to resolve the various incidents encountered by users. What you bring to the table: A degree or diploma in computer science, or an equivalent combination of education and experience. A minimum of 2 years of experience in an IT user support role Advanced knowledge of Unix, Oracle, and Windows environments. Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country. No Canadian work experience required however must be eligible to work in Canada #LI-Hybrid Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

What you’ll do

Requirements

Requires a degree or diploma in computer science or equivalent experience, along with at least 2 years in an IT support role. Candidates must possess advanced knowledge of Unix, Oracle, and Windows environments and be bilingual in English and French.