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- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
Job summary
Manage broker accounts, collect premiums in line with agreed terms, and allocate and reconcile cash to maintain accurate account records and minimize debt exposure. Investigate financial transactions, resolve issues, and communicate with customers and colleagues to support timely collections and high-quality service.
Job details
APPLY NOW! Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive. Shape the future We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference. Grow with us We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive. Win as a team This an exciting opportunity to join our Credit Control team based in Halifax You’ll Make An Impact By Managing a workload of Broker accounts, collecting premium to terms to minimise debt exposure & risk. Cash allocation & reconciliation of broker accounts to ensure accurate account & debt position. Dealing directly with internal and/or external customers to deliver high standard of customer service. Active identification and resolution of issues arising to maximise collection activity & accuracy of policy records. Planning & prioritising your daily activities to investigate financial transactions and identify and influence solutions to problems/barriers arising. Engaging with customers and colleagues to maintain open lines of communication, ensure mutual understanding and the prompt resolution of issues arising Your Skills And Experience Highly self-motivated with the ability to take ownership and work independently Ability to work both autonomously and collaboratively as part of a team Good time management skills, with evidence of meeting deadlines Effective influencing and communication skills Demonstrate the ability to prioritise workloads and manage competing demands efficiently Why You’ll Love It Here Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to: Annual discretionary bonus Up to 11% pension contributions Hybrid working + flexible hours 25 days annual leave + bank holidays + buy/sell options Health & wellbeing + virtual GP Career development and mentoring Inclusive culture + employee networks Share investment options Our DEI Commitment We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
What you’ll do
Manage broker accounts, collect premiums in line with agreed terms, and allocate and reconcile cash to maintain accurate account records and minimize debt exposure. Investigate financial transactions, resolve issues, and communicate with customers and colleagues to support timely collections and high-quality service.
Requirements
The role requires self-motivation, ownership, and the ability to work independently as well as collaboratively. Candidates should demonstrate effective communication and influencing skills, strong time management, and the ability to prioritize competing demands and meet deadlines.
Benefits
- Annual Discretionary Bonus
- Pension Contributions Up To 11%
- Hybrid Working
- Flexible Hours
- 25 Days Annual Leave Plus Bank Holidays
- Annual Leave Buy/Sell Options
- Health And Wellbeing Support
- Virtual GP
- Career Development And Mentoring
- Employee Networks
- Share Investment Options
Listed skills
- Time management · Preferred
- Customer service · Preferred
- Teamwork · Preferred
- Communication · Preferred
- issue resolution · Preferred
- Debt management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Credit Control
- Broker Account Management
- Premium Collection
- Cash Allocation
- Account Reconciliation
- Debt Management
- Customer Service
- Issue Resolution
- Financial Transaction Investigation
- Communication
- Influencing
- Time Management
- Workload Prioritization
- Independent Working
- Teamwork
Job areas
- Finance & Accounting
- Customer Service & Support