Coordonnateur(trice) des opérations

Job summary

The role focuses on coordinating warehouse operations, including sorting packages, managing inventory, and processing returns. It also involves providing customer support and ensuring operational efficiency and safety within the facility.

Job details

Intelcom | Dragonfly c’est plus de 100 stations de tri et des opérations sur trois continents. Leader canadien de la logistique du dernier kilomètre, nous avons une vision claire : Offrir une livraison rapide, précise et fiable grâce à une technologie de pointe. Ton rôle : au cœur de la chaîne Échelle Salariale Core Duties: Assist in unloading trailers and verify freight against manifests Scan, sort, and process packages, including defective items and returns Conduct van audits and support sorting operations Support and assist shipping, receiving, dispatching, and inventory management Support and maintenance warehouse systems and ensure operational efficiency. Process returns and complete required documentation in accordance with SOPs Handle customer pickups and (front desk assistance to customer) Resolve delivery issues by following SOPs and coordinating with relevant teams Escalate special cases to management when needed Print labels and prepare required documentation Process broker returns and return-to-clients shipments Prepare daily reports and maintain accurate records Perform data entry tasks as needed. Train and mentor new employees Collaborate with Operations teams to uphold quality standards Complete supervisor-assigned tasks as required Maintain a clean, organized and hazard-free work environment Comply with all Health & Safety protocols Provide support for clients and IDCs Respond to customer inquiries via phone and email Process customer service email requests Other duties as assigned Pourquoi rejoindre Intelcom | Dragonfly Opportunités d’évolution à court et moyen terme Assurances collectives Programme de REER collectif Programme d’aide aux employé·e·s… Ce poste est ouvert pour répondre à un besoin organizationnel réel au sein de l'organisation. Chez Intelcom | Dragonfly, nous avançons avec des valeurs fortes : collaboration, innovation, excellence et responsabilité. Nous valorisons la diversité, garantissons l’équité et créons un véritable sentiment d’appartenance. Le processus est simple : Si ton profil retient notre attention, un·e membre de l’équipe recrutement te contactera pour un premier échange. Ensuite, tu rencontreras directement le ou la responsable du site. À très bientôt ! Des mesures d’accommodement peuvent être offertes aux personnes en situation de handicap dans le cadre de notre processus de recrutement, conformément à la loi. Merci de nous informer de tout besoins particuliers

What you’ll do

The role focuses on coordinating warehouse operations, including sorting packages, managing inventory, and processing returns. It also involves providing customer support and ensuring operational efficiency and safety within the facility.

Requirements

The candidate should be able to handle physical warehouse tasks and administrative duties such as data entry and reporting. Ability to mentor new employees and follow standard operating procedures is essential.

Benefits

• Group Insurance • Group RRSP Program • Employee Assistance Program

Listed skills

• Customer service · Preferred
• Warehouse operations · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inventory Management
• Warehouse Operations
• Shipping And Receiving
• Dispatching
• Data Entry
• Customer Service
• Quality Standards
• Health And Safety Compliance
• Employee Training
• Logistics Coordination

Job areas

• Logistics
• Transportation
• Manufacturing
• Management & Leadership
• Customer Service & Support