Operations Analyst

Job summary

The Operations Analyst will analyze business performance and collaborate with cross-functional teams to implement process improvements and optimize operational efficiency. They are responsible for conducting data analysis, creating management reports, and supporting change management initiatives.

Job details

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. A Strategic Role at the Heart of Logistic Key Responsibilities: • Analyze current business performance and identify areas for improvement. • Coordinate with the continuous improvement team to develop and implement strategies to optimize operational efficiency. • Conduct data analysis and make recommendations to improve productivity and profitability. • Create reports and presentations to communicate findings and recommendations to management. • Collaborate with cross-functional teams to implement process improvements. • Monitor performance metrics and track progress towards operational goals. • Identify potential risks and provide solutions to mitigate them. • Participate in the "War Room" initiative during peak seasons. • Embody the 3 pillars of the "Control tower." • Will need to support the change management required by the innovations that the department implements. • Stay updated with the stations’s environment and the various challenges they might face. • Stay up-to-date with industry trends and best practices in operations analysis. Qualifications and Skills • Bachelor’s degree in Business Administration, Operations Management, or a related field • 3 to 5 years of relevant experience as an Operations Analyst or in a similar analytical role • Strong analytical, critical thinking, and problem-solving skills • Advanced proficiency in Excel (e.g., PivotTables, formulas, data analysis) • Experience with data analysis tools and techniques; experience with Power BI is considered an asset • Experience with process improvement methodologies (e.g., Lean, Six Sigma) is an asset Core Competencies • Demonstrated ability to take initiative and proactively identify opportunities for improvement • Strong team player with the ability to collaborate effectively across functions • Excellent communication and presentation skills, with the ability to translate data into actionable insights • Ability to work both independently and in a fast-paced, collaborative environment • Adaptable, with the ability to act as a change catalyst and support continuous improvement initiatives • Availability for occasional short-distance travel within the QC–ON region Why Join Us? At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: On-site gym with a personal trainer Employer-provided lunch of your choice Comprehensive group insurance Group RRSP plan Care & Well‑Being Activities Partial reimbursement for public transportation Employee Assistance Program …and much more. This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. We embrace diversity, ensure equity, and foster a true sense of belonging. Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

What you’ll do

The Operations Analyst will analyze business performance and collaborate with cross-functional teams to implement process improvements and optimize operational efficiency. They are responsible for conducting data analysis, creating management reports, and supporting change management initiatives.

Requirements

Candidates must hold a bachelor's degree in Business Administration or Operations Management and possess 3 to 5 years of relevant analytical experience. Proficiency in Excel and experience with process improvement methodologies like Lean or Six Sigma are required.

Benefits

• On-site gym • Personal trainer • Employer-provided lunch • Comprehensive group insurance • Group RRSP plan • Care & Well-being activities • Public transportation reimbursement • Employee Assistance Program

Listed skills

• Power BI · Preferred
• Change Management · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Logistics · Preferred
• Critical Thinking · Preferred
• Process Improvement · Preferred
• Lean · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations analysis
• Data analysis
• Process improvement
• Excel
• PivotTables
• Power BI
• Lean
• Six Sigma
• Critical thinking
• Problem-solving
• Communication
• Presentation skills
• Change management
• Logistics
• Performance metrics
• Business Metrics
• Operational Efficiency
• Data Analysis Tools
• Operations Research
• Data Analysis
• Business Administration
• Management
• Change Management
• Continuous Improvement Process
• Critical Thinking
• Employee Assistance Programs
• Leadership
• Innovation
• Problem Solving
• Lean Six Sigma
• Operations Management
• Operations
• Performance Metric
• Presentations
• Proactivity
• Sorting
• Process Improvement
• Collaboration

Job areas

• Logistics
• Data & Analytics
• Management & Leadership
• Consulting
• Operations Analyst
• Operations Analyst (General)
• Management and Organization Analysts
• Operations Research Analysts