Operations Coordinator

Job summary

The Operations Coordinator is responsible for managing warehouse logistics, including sorting packages, processing shipments, and maintaining accurate inventory records. They also oversee daily operations, supervise staff, and ensure compliance with health and safety standards.

Job details

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. Your Role: At the Heart of the Chain Fonctions principales : Décharger les remorques et vérifier le fret par rapport aux manifestes Scanner, trier et traiter les colis, y compris les articles défectueux et les retours Effectuer des audits de fourgonnettes et soutenir les opérations de tri Superviser l'expédition, la réception, l'expédition et la gestion des stocks Maintenir les systèmes d'entrepôt et assurer l'efficacité opérationnelle. Traiter les déclarations et remplir la documentation requise conformément aux procédures opérationnelles standard Gérer les ramassages des clients et (assistance à la réception du client) Résoudre les problèmes de livraison en suivant les SOP et en coordonnant avec les équipes concernées Faire remonter les cas spéciaux à la gestion au besoin Imprimer les étiquettes et préparer la documentation requise Traiter les déclarations des courtiers et les expéditions de retour aux clients Préparer des rapports quotidiens et maintenir des dossiers précis Effectuer des tâches de saisie de données au besoin. Attribuer et surveiller les tâches de travail, y compris la révision des rapports Power BI Former et encadrer les nouveaux employés Collaborer avec les équipes des opérations pour maintenir les normes de qualité Accomplir les tâches assignées par le superviseur au besoin Maintenir un environnement de travail propre, organisé et sans risques Respecter tous les protocoles de santé et sécurité Offrir du soutien aux clients et aux IDC Répondre aux demandes des clients par téléphone et courriel Traiter les demandes de service à la clientèle par courriel Nettoyer et ranger son espace de travail ainsi que l’entrepôt. Toutes autres tâches connexes. L’utilisation du masculin dans cette offre d’emploi a pour unique but d’alléger le texte. Why Join Intelcom | Dragonfly? Short- and medium-term growth opportunities Comprehensive group insurance Group RRSP program Employee Assistance Program… This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. See you soon! Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

What you’ll do

The Operations Coordinator is responsible for managing warehouse logistics, including sorting packages, processing shipments, and maintaining accurate inventory records. They also oversee daily operations, supervise staff, and ensure compliance with health and safety standards.

Requirements

The ideal candidate should be capable of performing physical warehouse tasks and managing data entry and reporting. Strong organizational skills and the ability to coordinate with teams to resolve delivery issues are essential for this role.

Benefits

• Short-term growth opportunities • Medium-term growth opportunities • Comprehensive group insurance • Group RRSP program • Employee Assistance Program

Listed skills

• Power BI · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Warehouse operations · Preferred
• Documentation · Preferred
• Logistics · Preferred
• Team Leadership · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Logistics
• Warehouse operations
• Inventory management
• Data entry
• Power BI
• Customer service
• Team leadership
• Health and safety protocols
• Shipping and receiving
• Problem solving
• Documentation
• Training and mentoring
• Health And Safety Standards
• Shipping And Receiving
• Supply Chain
• Organizational Skills
• Warehouse Operations
• Auditing
• Customer Support
• Customer Service
• Data Entry
• Warehousing
• Inventory Control
• Inventory Management
• Problem Solving
• Mentorship
• Operations Management
• Operations
• Sorting
• Team Leadership
• Stocks (Inventory)
• Warehouse Management

Job areas

• Logistics
• Administrative
• Management & Leadership
• Customer Service & Support
• Manufacturing
• Operations Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks