Operations Coordinator

Job summary

The Operations Coordinator is responsible for managing warehouse logistics, including sorting packages, processing returns, and maintaining inventory accuracy. They also provide customer support, ensure health and safety compliance, and assist in training new employees.

Job details

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. Your Role: At the Heart of the Chain Salary Range . Core Duties: Assist in unloading trailers and verify freight against manifests Scan, sort, and process packages, including defective items and returns Conduct van audits and support sorting operations Support and assist shipping, receiving, dispatching, and inventory management Support and maintenance warehouse systems and ensure operational efficiency. Process returns and complete required documentation in accordance with SOPs Handle customer pickups and (front desk assistance to customer) Resolve delivery issues by following SOPs and coordinating with relevant teams Escalate special cases to management when needed Print labels and prepare required documentation Process broker returns and return-to-clients shipments Prepare daily reports and maintain accurate records Perform data entry tasks as needed. Train and mentor new employees Collaborate with Operations teams to uphold quality standards Complete supervisor-assigned tasks as required Maintain a clean, organized and hazard-free work environment Comply with all Health & Safety protocols Provide support for clients and IDCs Respond to customer inquiries via phone and email Process customer service email requests Other duties as assigned Why Join Intelcom | Dragonfly? Short- and medium-term growth opportunities Comprehensive group insurance Group RRSP program Employee Assistance Program… This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. See you soon! Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

What you’ll do

The Operations Coordinator is responsible for managing warehouse logistics, including sorting packages, processing returns, and maintaining inventory accuracy. They also provide customer support, ensure health and safety compliance, and assist in training new employees.

Requirements

The candidate should be capable of performing physical warehouse tasks and maintaining accurate documentation. Strong organizational skills and the ability to follow standard operating procedures are essential for this role.

Benefits

• Group insurance • Group RRSP program • Employee Assistance Program

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Warehouse operations · Preferred
• Documentation · Preferred
• Logistics · Preferred
• Sorting · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Logistics
• Warehouse operations
• Inventory management
• Data entry
• Customer service
• Sorting
• Shipping and receiving
• Dispatching
• Health and safety compliance
• Mentoring
• Documentation
• Problem solving
• Standard Operating Procedure
• Management
• Operations
• Warehousing
• Customer Service
• Auditing
• Shipping And Receiving
• Inventory Management
• Data Entry
• Operational Efficiency
• Customer Inquiries
• Loading And Unloading
• Merchandise Returns

Job areas

• Logistics
• Administrative
• Customer Service & Support
• Manufacturing
• Operations Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks