Operations Coordinator

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. Your Role: At the Heart of the Chain Responsibilities * Assist in unloading trailers and verify freight against manifests * Scan, sort, and process packages, including defective items and returns * Conduct van audits and support sorting operations * Support and assist shipping, receiving, dispatching, and inventory management * Support and maintenance warehouse systems and ensure operational efficiency * Process returns and complete required documentation in accordance with SOPs * Handle customer pickups and (front desk assistance to customer) * Resolve delivery issues by following SOPs and coordinating with relevant teams * Escalate special cases to management when needed * Print labels and prepare required documentation * Process broker returns and return-to-clients shipments * Prepare daily reports and maintain accurate records * Perform data entry tasks as needed * Train and mentor new employees * Collaborate with Operations teams to uphold quality standards * Complete supervisor-assigned tasks as required * Maintain a clean, organized and hazard-free work environment * Comply with all Health & Safety protocols * Provide support for clients and IDCs * Respond to customer inquiries via phone and email * Process customer service email requests * Other duties as assigned Work Environment: Fast-paced warehouse setting with shift-based schedules. Work shifts * Saturday: 5:00 AM to 1:30 PM * Sunday: 1:30 PM to 10 PM * Monday: 1:30 PM to 10 PM Why Join Intelcom | Dragonfly? * Short- and medium-term growth opportunities * Comprehensive group insurance * Group RRSP program * Employee Assistance Program… This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. See you soon! Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

The role involves processing, sorting, and managing warehouse inventory while providing front-desk customer service and resolving delivery issues. You will also be responsible for maintaining accurate records, preparing reports, and ensuring a safe, organized work environment.

Candidates should be comfortable working in a fast-paced warehouse environment and capable of performing physical tasks such as unloading trailers. Strong organizational skills and the ability to follow standard operating procedures are essential for this position.

• Group insurance • Group RRSP program • Employee Assistance Program

• Customer servicePreferred
• Problem solvingPreferred
• Warehouse operationsPreferred
• DocumentationPreferred
• CommunicationPreferred
• LogisticsPreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Logistics
• Warehouse operations
• Customer service
• Inventory management
• Data entry
• Shipping and receiving
• Problem solving
• Communication
• Health and safety compliance
• Mentoring
• Documentation
• Package processing
• Shipping And Receiving
• Operational Efficiency
• Merchandise Returns
• Auditing
• Management
• Customer Service
• Data Entry
• Standard Operating Procedure
• Warehousing
• Inventory Management
• Operations
• Sorting
• Loading And Unloading
• Customer Inquiries

• Logistics
• Customer Service & Support
• Trades
• Administrative
• Operations Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week