Tailor Made Sales Consultant

Job summary

Maximize sales of tailor-made and FIT travel products while providing exemplary customer service via phone, email, and live chat. Collaborate with DMCs and travel agents to create and sell sustainable, experience-rich itineraries.

Job details

At Intrepid, we love our people as much as we love to travel. If that resonates with you, this is your chance to put it into practice as a Tailor-Made Consultant for our North American Tailor-Made team. As a Tailor-Made Consultant, you will maximize sales of Tailor-Made and FIT products and provide exemplary customer service via phone, email, and live chat. The Tailor-Made team works with our DMCs to create amazing itineraries focused on Sustainable, Experience-Rich Travel. You will collaborate with travelers and travel agents across North America to create and sell unforgettable adventures. A high-performing individual in this role consistently meets or exceeds sales targets, maintains high customer satisfaction scores, and contributes actionable insights that support ongoing business improvement. This is a full-time, permanent position that can be based out of our Toronto office on a hybrid basis. We are also open to internal remote candidates. The salary for this position is $54,814 CAD, plus additional sales commissions, along with a great benefits package and many awesome perks. A bit about you: Travel industry course and/or experience within the travel industry Personal and/or professional travel experience to Intrepid destinations Experience in a sales position Experience building Tailor-Made or FIT trips Experience providing customer service via telephone, email, and live chat Experience working with travel booking systems Experience using a CRM system, preferably Salesforce Alongside your excellent phone, email and live chat technique, you’ll possess strong selling skills to qualify the enquiry and close the sale. Your outstanding organizational skills and attention to detail will be the catalyst for your success in this role. Most importantly, you will share Intrepids core values of real, together, ambitious and impactful. Please note We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference. Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant. We also reserve the right to close this advert earlier if we receive a high volume of applications. At Intrepid, we love our people as much as we love to travel. If that resonates with you, this is your chance to put it into practice as a Tailor-Made Consultant for our North American Tailor-Made team. As a Tailor-Made Consultant, you will maximize sales of Tailor-Made and FIT products and provide exemplary customer service via phone, email, and live chat. The Tailor-Made team works with our DMCs to create amazing itineraries focused on Sustainable, Experience-Rich Travel. You will collaborate with travelers and travel agents across North America to create and sell unforgettable adventures. A high-performing individual in this role consistently meets or exceeds sales targets, maintains high customer satisfaction scores, and contributes actionable insights that support ongoing business improvement. This is a full-time, permanent position that can be based out of our Toronto office on a hybrid basis. We are also open to internal remote candidates. The salary for this position is $54,814 CAD, plus additional sales commissions, along with a great benefits package and many awesome perks. A bit about you: Travel industry course and/or experience within the travel industry Personal and/or professional travel experience to Intrepid destinations Experience in a sales position Experience building Tailor-Made or FIT trips Experience providing customer service via telephone, email, and live chat Experience working with travel booking systems Experience using a CRM system, preferably Salesforce Alongside your excellent phone, email and live chat technique, you’ll possess strong selling skills to qualify the enquiry and close the sale. Your outstanding organizational skills and attention to detail will be the catalyst for your success in this role. Most importantly, you will share Intrepids core values of real, together, ambitious and impactful. Please note We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference. Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant. We also reserve the right to close this advert earlier if we receive a high volume of applications.

What you’ll do

Maximize sales of tailor-made and FIT travel products while providing exemplary customer service via phone, email, and live chat. Collaborate with DMCs and travel agents to create and sell sustainable, experience-rich itineraries.

Requirements

Requires experience in the travel industry, specifically in sales and building tailor-made or FIT trips. Proficiency in CRM systems, travel booking software, and strong communication skills are essential.

Benefits

• Sales commissions • Benefits package

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• Salesforce · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Tailor-made travel
• FIT travel
• CRM
• Salesforce
• Travel booking systems
• Communication
• Organization
• Attention to detail
• Itinerary creation
• Sustainable travel
• Organizational Skills
• Artificial Intelligence
• Customer Relationship Management
• Customer Service
• Selling Techniques
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Hospitality
• Manager/Sales Consultant
• Sales Consultant
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products