Senior IT Support Specialist

Job Title: Senior IT Support L2 – Infrastructure & Security Location: Bengaluru, Karnataka Experience: 3-5 Years Employment Type: Full-Time Job Summary We are looking for a hands-on Senior IT Support Specialist with expertise in IT infrastructure, cybersecurity, Microsoft 365, networking, and cloud administration. The role involves managing enterprise IT operations, endpoint security, network infrastructure, user support, and cloud environments while ensuring high availability, security, and compliance. Key Responsibilities Provide L1/L2 IT support for hardware, so ware, systems, and network issues. Manage onboarding/onboarding, user provisioning, access control, and endpoint management. Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune). Manage Jump Cloud, Active Directory, DNS, DHCP, MFA, SSO, and Group Policies. Configure and maintain For net firewalls, VPNs, LAN/WAN/Wi-Fi, routing, NAT, IPS/IDS, and network security. Monitor and manage CrowdStrike XDR/EDR, endpoint protection, DLP, and vulnerability remediation. Support AWS infrastructure including EC2, VPC, IAM, Security Groups, backups, and access management. Maintain IT documentation, asset inventory, DR plans, compliance, and audit readiness. Coordinate with vendors/ISPs and ensure SLA-driven IT operations. Required Skills Strong experience in: Microsoft 365 Administration JumpCloud & Active Directory For net Firewall Management CrowdStrike XDR/EDR AWS Infrastructure Windows/macOS Support VPN & Network Troubleshooting Good understanding of cybersecurity, endpoint security, and IT governance. Invisia Software Pvt. Ltd. Strong troubleshooting, communication, and stakeholder management skills. Preferred Certifications Fortinet NSE, Microsoft 365/Azure, AWS, CCNA/CCNP, MCSE/MCSA, CompTIA A+, CISSP, or CEH. Education Bachelor’s degree/Diploma in IT, Computer Science, or related field. Additional Requirements Willing to work onsite and support critical incidents when required. Ability to multitask in a lean IT team environment with strong ownership and proactive approach.

Manage enterprise IT operations including infrastructure, cybersecurity, and cloud environments to ensure high availability and security. Provide L1/L2 support for hardware, software, and networking while overseeing endpoint protection and compliance.

Requires 3-5 years of experience in IT support with strong expertise in Microsoft 365, AWS, and Fortinet firewalls. A bachelor's degree or diploma in IT or Computer Science is required, along with a proactive approach to multitasking in a lean team.

Identified from the job description. Confirm important requirements above.

• Microsoft 365 Administration
• JumpCloud
• Active Directory
• Fortinet Firewall Management
• CrowdStrike XDR/EDR
• AWS Infrastructure
• Windows Support
• MacOS Support
• VPN Troubleshooting
• Network Troubleshooting
• Cybersecurity
• Endpoint Security
• IT Governance
• Stakeholder Management
• User Provisioning
• Cloud Administration

• Technology
• Security & Safety
• Customer Service & Support
• Software
• Consulting

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Aug 27, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level