Customer Supply Chain Associate

Job summary

Manage customer orders, allocations, releases, delivery scheduling, and returns while monitoring inventory and fulfillment to support on-time, in-full performance. Coordinate with customers, sales, demand planning, logistics providers, distribution centers, and quality teams; support reporting, compliance investigations, and process improvements.

Job details

Iovate is a dynamic, leading-edge nutrition company that delivers some of the highest quality, most innovative and effective active nutrition, and weight management products in the world. Each of our Brands are committed to biology, science, and their own culture to assist customers in reaching their goals. Are you passionate about making a difference in the workplace? Do you thrive in a fast-paced, innovative environment? Iovate Health Sciences International Inc. is looking for a dynamic and dedicated Customer Supply Chain Associate to join our team! Customer Supply Chain Associate Location: Oakville ON- Hybrid (3 days in office) Employment type: FT Existing vacancy: Yes Reporting to: Customer Supply Chain Manager Compensation: $50K-$60K CDN This position will enhance the return on the total business through delivering exceptional customer service support. The Customer Supply Chain Associate will be engaged in establishing and improving the satisfaction of internal and external customers and will work closely with Customers, Sales, Demand Planning, Logistics and QA to achieve this objective. The focus for the Customer Supply Chain Associate will be to provide complete customer service for all assigned accounts and act as an advocate for both the customer, as well as for Iovate Health Sciences, ensuring orders are handled in an efficient and profitable manner. Key Responsibilities: Enter orders accurately into Microsoft D365 and manage the allocation and releasing of orders to the distribution center / co-manufacturer and, if required, coordinating pallet counts with the distribution facility Manage OTIF (On-Time In Full) rate by actively monitoring inventory and fulfillment rates and changing or updating orders based on customer / distribution center requests Coordinate with 3PL Logistics provider to ensure on time delivery of orders Utilize customer account portals, to arrange Ship Dates and book Advance Shipping Notices (ASN’s) Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes. Monitor service performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness. Act as a liaison to assist sales staff with delivery dates, quantities, prices, questions and/or issues with customers Assist in the investigation of compliance disputes Provide reports as required Returns (RMA) audit and entry Other role related duties as assigned Qualifications: Have a minimum of 5 years of proven customer support experience preferably within a consumer-packaged goods (CPG) environment Proven experience in a Customer Service Representative Have outstanding communication and problem-solving skills with the ability to multi-task, prioritize, and manage time effectively Be proactive and able to continuously manage change in an extremely fast paced, energetic work environment Work well independently as well as in a team environment Be able to identify areas of improvement and efficiency and make recommendations Be familiar with CRM systems and practices; experience with EDI and MS D365 would be an asset. Proficient in the use of MS Office Suite Post-Secondary Education in related field What We Offer: World class gym, and external basketball court Competitive compensation package 100% Group Health & Dental Coverage Employee Assistance Program Company RRSP Matching Paid vacation & 5 personal days Employee Engagement Events Product & Swag from our industry leading brands Professional career development Opportunities for Global career exposure without the need to relocate! Company Culture Our Mission at Iovate is to inspire active lives through nutrition and wellness for a healthier tommorow. We pride ourselves on being collaborative, innovative, and employee-focused. We foster a fast-paced environment where every team member is valued. As an equal opportunity employer, we are committed to creating an accessible and inclusive workplace for all. Iovate Health Sciences International Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of Iovate Health Sciences International, this role supports Good Manufacturing Practices (GMP) compliance to maintain the highest standards of quality, safety, and regulatory compliance.

What you’ll do

Manage customer orders, allocations, releases, delivery scheduling, and returns while monitoring inventory and fulfillment to support on-time, in-full performance. Coordinate with customers, sales, demand planning, logistics providers, distribution centers, and quality teams; support reporting, compliance investigations, and process improvements.

Requirements

Requires at least five years of customer support experience, preferably in a consumer-packaged goods environment, along with strong communication, problem-solving, multitasking, and time-management abilities. Candidates should be comfortable working independently and collaboratively, proficient with Microsoft Office, and familiar with CRM systems; EDI and Microsoft D365 experience are assets, and post-secondary education in a related field is requested.

Benefits

• Gym Access
• External Basketball Court
• Competitive Compensation
• Group Health Coverage
• Dental Coverage
• Employee Assistance Program
• Company RRSP Matching
• Paid Vacation
• Five Personal Days
• Employee Engagement Events
• Company Products And Swag
• Professional Career Development
• Global Career Exposure

Listed skills

• Customer service · Preferred
• Order Fulfillment · Preferred
• Process Improvement · Preferred
• Reporting · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Entry
• Order Management
• Inventory Monitoring
• Order Fulfillment
• On-Time In-Full Management
• Logistics Coordination
• Customer Account Portals
• Advance Shipping Notices
• Process Improvement
• Reporting
• Problem-Solving
• Communication
• Time Management
• Microsoft D365
• EDI

Job areas

• Customer Service & Support
• Logistics
• Manufacturing