Customer service managing supervisor

Education: Expérience: Education College/CEGEP Work setting Retail business Supermarket/grocery store Tasks Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales Determine merchandise and services to be sold Implement price and credits policies Develop and implement marketing strategies Plan budgets and monitor revenues and expenses Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers Supervise office and volunteer staff MS Office Computer and technology knowledge Electronic mail MS Outlook Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Personal suitability Time management Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Team player Initiative Accurate Experience 2 years to less than 3 years Employment terms options Morning Day Support for newcomers and refugees Supports newcomers and/or refugees with foreign credential recognition Support for youths Offers mentorship, coaching and/or networking opportunities for youth Support for Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Durée de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week

The supervisor is responsible for directing daily operations, managing staff, and implementing marketing and pricing strategies within a retail grocery environment. They must monitor budgets, analyze market trends, and resolve customer complaints to ensure efficient business operations.

Candidates require a college or CEGEP education and between 2 to 3 years of relevant experience. Proficiency in MS Office and the ability to work under pressure in a fast-paced environment are essential.

• Support for newcomers and refugees • Foreign credential recognition support • Mentorship for youth • Coaching for youth • Networking opportunities for youth • Mentorship for Indigenous people • Coaching for Indigenous workers • Networking opportunities for Indigenous workers

• Time managementPreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Daily Operations Management
• Staff Supervision
• Market Research
• Budget Planning
• Marketing Strategy
• Customer Complaint Resolution
• Recruitment
• MS Office
• MS Outlook
• Time Management
• Client Focus
• Interpersonal Skills
• Oral Communication
• Written Communication
• Flexibility
• Organization

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Administrative

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Sep 20, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level