Business System Analyst

Job summary

Partner with product, business, and technology teams to define and deliver servicing platform capabilities for small business banking, translating needs into requirements, user stories, process flows, and acceptance criteria. Analyze servicing journeys and system impacts, support agile delivery and testing, and use business insights to identify improvements and measure outcomes.

Job details

Iris's direct client, one of the leading Banking and Financial Company, is looking to hire a Sr Business System Analyst (Product Experience) for a long term opportunity at Toronto, ON (Hybrid Position). Please respond back with your most recent resume if you would be interested..! Position: Sr Business System Analyst (Product Experience is required) Location: Toronto, ON (Hybrid Position) Duration: Long Term Position /Open Ended SOW (12+ Months) Role Overview We are seeking a Technical Business Systems Analyst (TBSA). The ideal candidate brings a strong product mindset, experience working within agile product organizations, and a solid understanding of servicing functions across small business banking. This role requires close collaboration with business, product, and technology teams to deliver scalable solutions that enhance customer experience, operational efficiency, and platform capabilities. Qualifications & Experience 8+ years of experience as a Business Systems Analyst, Technical Business Analyst, or similar role. Experience supporting Canadian Retail, Small Business, or Commercial Banking platforms preferred Strong knowledge of servicing functions and processes within one or more of the following domains: Small Business Lending Deposits and Account Services Payments and Money Movement Customer Servicing and Account Maintenance KYC (Know Your Customer), Customer Due Diligence, and Client Lifecycle Management Experience working within Agile product delivery teams and product operating models. Demonstrated product mindset with the ability to balance customer needs, business outcomes, and technology considerations. Key Responsibilities Partner with Product Managers, Business Stakeholders, and Technology teams to define and deliver servicing platform capabilities that support Small Business Banking customers and frontline employees. Elicit, analyze, and document business, functional, and technical requirements, translating business needs into user stories, process flows, and acceptance criteria. Support agile product delivery by participating in backlog refinement, sprint planning, solution design discussions, and prioritization activities. Analyze end-to-end servicing journeys across lending, deposits, payments, KYC, account maintenance, and customer servicing functions to identify opportunities for process improvement and automation. Collaborate with architecture, development, and integration teams to define system interactions, API requirements, data needs, and technology solutions. Conduct impact assessments and solution analysis, evaluating business processes, operational impacts, data flows, and upstream/downstream dependencies. Support testing and implementation activities, including creation of test scenarios, requirements validation, defect triage, and user acceptance testing. Leverage data and business insights to support decision-making, identify improvement opportunities, and measure product outcomes. About Iris Software Inc. With 4,000+ associates and offices in India, U.S.A. and Canada, Iris Software delivers technology services and solutions that help clients complete fast, far-reaching digital transformations and achieve their business goals. A strategic partner to Fortune 500 and other top companies in financial services and many other industries, Iris provides a value-driven approach - a unique blend of highly-skilled specialists, software engineering expertise, cutting-edge technology, and flexible engagement models. High customer satisfaction has translated into long-standing relationships and preferred-partner status with many of our clients, who rely on our 30+ years of technical and domain expertise to future-proof their enterprises. Associates of Iris work on mission-critical applications supported by a workplace culture that has won numerous awards in the last few years, including Certified Great Place to Work in India; Top 25 GPW in IT & IT-BPM; Ambition Box Best Place to Work, #3 in IT/ITES; and Top Workplace NJ-USA.

What you’ll do

Partner with product, business, and technology teams to define and deliver servicing platform capabilities for small business banking, translating needs into requirements, user stories, process flows, and acceptance criteria. Analyze servicing journeys and system impacts, support agile delivery and testing, and use business insights to identify improvements and measure outcomes.

Requirements

Requires 8+ years of experience as a Business Systems Analyst, Technical Business Analyst, or in a similar role, with a strong product mindset and experience in agile product delivery. Banking platform experience is preferred, along with knowledge of servicing domains such as lending, deposits, payments, customer servicing, KYC, due diligence, and client lifecycle management.

Listed skills

• Agile · Preferred
• Teams · Preferred
• Customer · Preferred
• Flows · Preferred
• Process · Preferred
• Technical · Preferred
• Client · Preferred
• Software · Preferred
• maintenance · Preferred
• analysis · Preferred
• Collaboration · Preferred
• Decision Making · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Systems Analysis
• Technical Business Analysis
• Product Experience
• Small Business Banking
• Agile Product Delivery
• Requirements Elicitation
• User Stories
• Process Flows
• Acceptance Criteria
• Backlog Refinement
• Sprint Planning
• Servicing Process Analysis
• API Requirements
• Data Flows
• Impact Assessment
• User Acceptance Testing

Job areas

• Technology
• Finance & Accounting
• Data & Analytics
• Consulting

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