Desktop EUC L1

Job summary

Provide Level 1 end-user computing support, including configuring, replacing, and troubleshooting desktop and laptop hardware and defective components. Support Windows and Office applications, mobile devices, Zebra printers, and handheld scanners in a distribution center environment.

Job details

Behavioral Skills Required Must have good customer-facing skills and be well presented. Demonstrates independent and proactive thinking Builds effective relationships with both the CLIENT and End Client Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice. Must be able to work alone and unsupervised, taking the initiative when necessary. Must be organized and prioritize work appropriately. Fully vaccinated techs Technical Skills & Experience Required: Must have experience of using an ITSM system. Must have good working knowledge of Microsoft Windows operating systems and related Office applications. Support experience of MACs would be beneficial Knowledge of mobile devices, in particular those running iOS and Android operating systems Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components; Ability to replace defective parts. Working knowledge of Zebra printers and handheld scanners. Experience related to working in a distribution center is needed. Desired Educational Requirements: Completion of CompTIA certifications—e.g., A+, Network+, etc. Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.

What you’ll do

Provide Level 1 end-user computing support, including configuring, replacing, and troubleshooting desktop and laptop hardware and defective components. Support Windows and Office applications, mobile devices, Zebra printers, and handheld scanners in a distribution center environment.

Requirements

Candidates need customer-facing skills, experience using an ITSM system, and working knowledge of Windows, Office applications, mobile devices, and current and legacy hardware. Distribution center experience is required; CompTIA and Microsoft certifications are desired, and technicians must be fully vaccinated.

Listed skills

• Customer service · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Independent Thinking
• Proactive Problem-Solving
• Relationship Building
• Work Organization
• ITSM Systems
• Microsoft Windows
• Microsoft Office
• Mac Support
• iOS
• Android
• Desktop Hardware
• Laptop Hardware
• Hardware Troubleshooting
• Zebra Printers
• Handheld Scanners

Job areas

• Technology
• Customer Service & Support
• Logistics

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