Fixed Term Centralized Account Management Representative

Job summary

Manage an assigned commercial customer portfolio, develop territory strategies, and grow sales, volume, gross margins, and product penetration while retaining customers and building relationships. Resolve customer and pricing issues, review commercial performance reports, identify new opportunities, and report results to sales leadership.

Job details

As a Fixed Term Centralized Account Management Representative, you will be responsible for managing an existing portfolio and driving sales growth within our commercial customer network. Your goal will be to ensure that volume and general management for the accounts is on target and to assist in developing strategies to improve gross margins, volume growth and increase product penetration in their assigned territory. Your success will be evident in your capability to acquire new business opportunities within the existing portfolio and on your ability to build relationships with our newer customers while maintaining our existing relationships while providing a focus on territory development, portfolio management, customer relationship management and reporting. This is a Fixed Term contract position anticipated to last 15 months in duration. If you are interested in this exciting opportunity with Irving Oil, please apply by October 30, 2026. What We Offer: Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility Competitive Compensation - Including a parking allowance Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one Paid Vacation Wellness Support – With 24/7 Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Your Responsibilities: Develop an understanding of an assigned territory that includes opportunities for growth, product penetration, competitors and alternative fuels and develop territory objectives to drive achievement of portfolio management goals and targets Work collaboratively with sales leadership to execute marketing programs that drive achievement of sales targets and drive portfolio performance by developing strategies to improve gross margins, increase volumes, minimize customer attrition, and increase product penetration Implement tactics to improve gross margin and volume and work collaboratively with sales management to prioritize high-value accounts and develop tactics to foster loyalty and increase customer retention Proactively contact high-value customers to understand evolving product needs and build deeper relationships with decision makers and influencers and be able to identify and drive new opportunities to successful closure to increase share of wallet Facilitate the expedient resolution of issues and pricing concerns and conduct annual customer relationship reviews with high-value accounts Review of current commercial reporting suite and report out (monthly volume variance reporting, inactive forecasting report, fixed pricing reports, zero purchasers, early detection, near miss, gross margin reports, portfolio reports, scorecard review by portfolio) Prepare and report sales performance to sales leadership and participate in sales management meetings Your Skills: Advanced proficiency with MS Office Suite; Word, Excel, PowerPoint Strong verbal and written communication skills An analytical mind and inclination for problem-solving Detail oriented; willing to chase discrepancies to the root Your Experience: Post-secondary education in Business, Commerce, or equivalent experience 3-5 years equivalent experience in customer service and sales Experience in the petroleum industry considered an asset Experience in Salesforce application considered an asset The expected salary range for this position is $47,840 -$59,800. Placement within range will be based on relevant experience, qualifications, and skills. Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.​ Job Requirements - Work Experience Sales Job Requirements - Education Bachelors: Business Administration

What you’ll do

Manage an assigned commercial customer portfolio, develop territory strategies, and grow sales, volume, gross margins, and product penetration while retaining customers and building relationships. Resolve customer and pricing issues, review commercial performance reports, identify new opportunities, and report results to sales leadership.

Requirements

Requires post-secondary education in Business or Commerce, or equivalent experience, and 3–5 years of customer service and sales experience. Advanced Microsoft Office skills, strong communication, analytical problem-solving, and attention to detail are required; petroleum industry and Salesforce experience are assets.

Benefits

• Fitness Facility
• Parking Allowance
• Medical Benefits
• Dental Benefits
• Paid Vacation
• Employee and Family Assistance Program
• Paid Volunteer Day
• Company Volunteer Opportunities
• Donation Matching Program

Listed skills

• Account Management · Preferred
• Sales Growth · Preferred
• Sales Reporting · Preferred
• Attention to detail · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Sales Growth
• Territory Development
• Portfolio Management
• Customer Relationship Management
• Sales Strategy
• Gross Margin Improvement
• Product Penetration
• Customer Retention
• Negotiation and Pricing Resolution
• Sales Reporting
• Analytical Problem-Solving
• Attention to Detail
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Variance Reporting
• Sales Leadership
• Workplace Inclusivity
• Business Administration
• Management
• Customer Service
• Communication
• Sales
• Forecasting
• Oil and Gas
• Gross Margin
• Marketing
• Problem Solving
• Microsoft Office
• Sales Management
• Salesforce
• Prioritization
• Petroleum Industry
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Energy
• Data & Analytics
• Specialized Sales Representative
• Account Representative (General)
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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