Account Representative

Job summary

Manage customer accounts, respond to inquiries, assist with shipping service options, resolve issues, process orders, and maintain accurate account information. Collaborate with the sales team to identify opportunities, support customer retention, train customers on company tools and services, and improve service quality.

Job details

Company Description iShip.io is dedicated to helping customers save time, money, and effort on all their shipping needs. The company focuses on simplifying the shipping process through efficient tools, clear guidance, and streamlined services. iShip.io supports businesses and individuals in managing shipments more effectively, improving both cost control and convenience. Team members contribute to a customer-centered environment where practical solutions and reliable support are core values. Role Description The Account Representative is a full-time, on-site role based in Barrie, ON. This role involves managing customer accounts, responding to inquiries, and ensuring a positive experience throughout the shipping process. Day-to-day responsibilities include assisting customers with service options, resolving issues, processing orders, and maintaining accurate account information. The Account Representative will work closely with the sales team to identify opportunities, support customer retention, and provide training on iShip.io tools and services. The role requires consistent collaboration with colleagues and proactive communication with customers to improve service quality and operational efficiency. Qualifications Account Management and Customer Service skills to build relationships, address concerns, and support ongoing client needs. Strong Communication abilities, including clear verbal and written interaction with customers and internal teams. Sales experience to identify opportunities, present solutions, and support revenue growth. Training skills to guide customers and team members on shipping processes, tools, and best practices. Attention to detail and organizational skills for accurate data entry, documentation, and follow-up. Comfort working in an on-site environment and collaborating with a cross-functional team. Basic proficiency with computer systems, CRM tools, and common office software. Previous experience in logistics, shipping, or related service industries is an asset.

What you’ll do

Manage customer accounts, respond to inquiries, assist with shipping service options, resolve issues, process orders, and maintain accurate account information. Collaborate with the sales team to identify opportunities, support customer retention, train customers on company tools and services, and improve service quality.

Requirements

Candidates should have account management and customer service abilities, strong verbal and written communication, sales experience, and the ability to train customers or colleagues. Attention to detail, organizational skills, basic proficiency with computer systems, CRM tools, and office software are expected; logistics or shipping experience is an asset.

Listed skills

• Account Management · Preferred
• Customer service · Preferred
• Communication · Preferred
• Sales · Preferred
• Training · Preferred
• issue resolution · Preferred
• Attention to detail · Preferred
• Organization · Preferred
• Data entry · Preferred
• CRM Tools · Preferred
• Logistics · Preferred
• Shipping · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Service
• Communication
• Sales
• Customer Retention
• Training
• Issue Resolution
• Order Processing
• Attention To Detail
• Organization
• Data Entry
• CRM Tools
• Office Software
• Logistics
• Shipping
• Cross-Functional Collaboration

Job areas

• Customer Service & Support
• Sales
• Logistics
• Transportation