Community Outreach Worker - Casual

Job summary

The Community Outreach Worker provides outreach and support services to individuals experiencing or at risk of homelessness. Key duties include developing intervention plans, providing skill building, and liaising with community service providers to help clients access housing and supports.

Job details

Posting Date: August 7, 2026 Closing Date: open until filled Hours: varies Schedule: varies Position PurposeThe Community Outreach Worker supports the work of Island Crisis Care Society by providing outreach services to individuals within the wider community who are experiencing or at risk of homelessness. Key Responsibilities1. Identifies and makes connections with individuals who are experiencing or at risk of homelessness. 2. Gathers and assesses information relevant to the client’s concerns, needs and risks by interviewing, observing behaviour, meeting with service providers and using a variety of inventories, checklists and questionnaires. 3. Develops and implements short-term, issue-specific intervention plans within program guidelines in consultation with the supervisor. 4. Provides support, guidance and problem-solving to clients to address issues related finding or maintaining housing and accessing supports using techniques such as active listening, conflict resolution, basic counselling techniques and psycho-educational methods to resolve the identified problems, needs and risks. 5. Provides skill building in areas such as life and social skills, anger management or self-management techniques. 6. Participates in the development, modification and evaluation of client service plans with the integrated case management team. Participates in integrated case management meetings on a regular basis to report clients’ activities and progress. 7. Evaluates the effectiveness of the intervention plan, reports on clients’ progress, and discusses related concerns with the supervisor in order to resolve identified problems and move towards defined objectives. 8. Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required. 9. Provides emotional support and feedback to clients. 10. Liaises with and/or promotes the interests of clients with other community service providers, professionals and landlords as required. Accompanies clients to meetings and appointments as required. 11. Maintains related records and statistics and provides reports to the supervisor. 12. Performs other related duties as required. Qualifications Education• Degree in Social Services or equivalent education/experience Training and Experience • Two (2) years experience or an equivalent combination of education, training and experience. Competencies CORE COMPETENCIESHEART COMPASSION INTEGRITY SPECIALIZED COMPETENCIESPLANNING CLIENT ORIENTATION INTERPERSONAL SKILLS COLLABORATION PROBLEM SOLVING Knowledge, Skills & Abilities• Possesses a high level of knowledge regarding substance use disorders, mental health challenges, treatment, and recovery and is familiar with and understands the "Housing First" model and the importance of bio-psycho-social-spiritual support in addressing these challenges. • Follows and practices protocols and procedures consistently and faithfully and maintains effective routines; • Has a firm awareness of and maintains healthy boundaries and practices and demonstrates self-care.• Is able to understand and contribute to the therapeutic culture of ICCS within their own position and team.• Has a demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high-pressure environment

What you’ll do

The Community Outreach Worker provides outreach and support services to individuals experiencing or at risk of homelessness. Key duties include developing intervention plans, providing skill building, and liaising with community service providers to help clients access housing and supports.

Requirements

Candidates must have a degree in Social Services or equivalent education and experience. A minimum of two years of relevant experience and knowledge of the Housing First model and mental health challenges are required.

Listed skills

• crisis intervention · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• interpersonal skills · Preferred
• Mental Health Support · Preferred
• Planning · Preferred
• case management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Outreach Services
• Case Management
• Crisis Intervention
• Active Listening
• Conflict Resolution
• Basic Counselling
• Psycho-educational Methods
• Housing First Model
• Substance Use Disorder Knowledge
• Mental Health Support
• Problem Solving
• Interpersonal Skills
• Collaboration
• Client Orientation
• Planning
• Boundary Management

Job areas

• Social Services
• Healthcare
• Administrative
• Government & Public Sector