Senior Program Manager

About ITC Infotech: ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation. ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%. With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others. Role - Sr. Program Manager Location - Vancouver, BC Start Date - Immediate Duration - Long Term Role Summary: We are seeking a Sr. Program Manager to lead complex, cross-portfolio technology initiatives within Global Product Technology, with a primary focus on Merch Planning, Forecasting, Sizing, Allocation, and Inventory Optimization capabilities. This role operates at the intersection of business and technology, driving delivery across multiple interdependent programs and products. The PM will own end-to-end program outcomes, shape technical and business decisions, and ensure planning and allocation capabilities deliver measurable business value. Success in this role requires a strong understanding of retail planning lifecycles, inventory flow, forecasting methodologies, and allocation strategies, combined with the ability to orchestrate large-scale technology delivery across cross-functional teams. Key Responsibilities 1. Portfolio Ownership & Program Leadership Own end-to-end delivery outcomes across programs spanning Merch Planning, Forecasting, Sizing, Allocation, and Inventory Optimization. Drive strategic initiatives supporting: Forecast-driven size curves In-season reforecasting Allocation optimization Transfer optimization Ensure execution aligns with GTM milestones, buy cycles, and merchandising decision timelines. 2. Merch Planning & Allocation Domain Leadership (Critical) Serve as a trusted partner to Merch Planning and Allocation stakeholders, translating business requirements into scalable technology solutions. Deeply understand and incorporate: Pre-season planning (assortment planning, size curves, buy quantities) In-season planning and reforecasting Inventory rebalancing and transfer strategies Allocation strategies across distribution centers and stores Evaluate trade-offs between: Forecast accuracy vs. responsiveness Inventory optimization vs. service levels Automation vs. planner control Drive technology solutions that improve: Forecast accuracy Inventory productivity Allocation effectiveness Planner decision-making speed 3. Technical & Strategic Leadership Drive cross-system decision-making across architecture, integrations, data flows, and implementation sequencing. Lead structured decision frameworks, including options analysis, trade-offs, risks, and recommendations. Ensure solutions support end-to-end planning processes rather than isolated system enhancements. Act as a bridge between Business, Product, Data, and Engineering teams. 4. Release Governance & Delivery Management Own release governance, readiness reviews, and deployment planning across planning and allocation platforms. Ensure releases align with critical business events, including GTM milestones, buy periods, and peak seasonal windows. Coordinate dependencies across: Forecasting inputs Inventory signals Planning and allocation systems Minimize business disruption through rigorous validation and release controls. 5. Delivery Excellence & Operating Model Design Design and scale delivery operating models across planning technology teams. Standardize practices for: Outcome-based backlog readiness Feature prioritization Cross-team execution governance Drive improvements in: Delivery predictability Solution quality Business adoption Planner productivity 6. Cross-Functional Orchestration & Dependency Management Serve as the single-threaded owner connecting Merch Planning, Allocation, Product, Data, and Engineering teams. Manage dependencies across: Forecasting platforms Sizing solutions Allocation systems Inventory optimization capabilities Proactively identify and mitigate risks related to data quality, model outputs, and downstream business impacts. 7. Operational Excellence & Incident Leadership Lead response and recovery efforts for issues impacting planning and allocation outcomes. Drive root cause analysis with both technical and business stakeholders. Continuously improve: SLA compliance Data reliability System stability Business confidence in planning outputs 8. Executive Influence & Stakeholder Management Deliver executive-ready communications that connect technology outcomes to business metrics. Influence prioritization based on customer and business value. Partner closely with senior leaders across: Merch Planning Allocation Product Management Engineering Data & Analytics 9. Scalable Mechanisms & Organizational Impact Build scalable governance and operational mechanisms, including: Forecast validation frameworks Allocation readiness checklists End-to-end dependency maps Enable clarity, accountability, and alignment across teams. Mentor TPMs and PMs on linking execution outcomes to merchandising and inventory performance. Required Qualifications 8+ years of Technical Program Management, Program Management, or related experience. Proven experience leading portfolio-level initiatives within retail, planning, supply chain, merchandising, or inventory technology domains. Strong understanding of: Merch Planning and Allocation processes Forecasting and Inventory Optimization concepts Data-driven product and technology delivery Cross-functional stakeholder management Demonstrated ability to influence technical and business decisions at senior leadership levels. Preferred Qualifications: Experience with Anaplan or enterprise planning platforms. Experience with allocation engines and inventory optimization solutions. Exposure to AI/ML-based forecasting, recommendation, or optimization models. Experience with Snowflake and modern data platforms. Background in retail, apparel, fashion, or omnichannel inventory environments. Education Bachelor’s or Master’s of engineering, or related fields. ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

Lead complex technology initiatives focused on merchandise planning, forecasting, and inventory optimization within Global Product Technology. Act as the primary bridge between business stakeholders and engineering teams to drive end-to-end program delivery and operational excellence.

Requires over 8 years of experience in Technical Program Management with a strong background in retail, supply chain, or inventory technology. A degree in engineering or a related field is required, with preferred experience in Anaplan, Snowflake, and AI/ML models.

• Supply chain managementPreferred

Identified from the job description. Confirm important requirements above.

• Technical Program Management
• Merchandise Planning
• Inventory Optimization
• Forecasting
• Allocation Strategies
• Retail Planning Lifecycle
• Release Governance
• Stakeholder Management
• Cross-functional Leadership
• Operating Model Design
• Risk Mitigation
• Executive Communication
• Anaplan
• Snowflake
• AI/ML Forecasting
• Supply Chain Management

• Management & Leadership
• Technology
• Retail
• Logistics
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

10+ years

Apply by

Sep 3, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Director

Application method

Direct apply is available