Parts Advisor

The Opportunity At Itec Equipment, our Parts Advisors do more than look up part numbers and process orders. They build relationships, solve problems and help keep our customers working. We’re looking for a customer-focused Parts Advisor who enjoys a busy environment, takes ownership of requests and understands the importance of follow-through. When a customer calls, emails or walks through our doors, we want them to know someone is taking care of them. What You’ll Do Assist customers at the parts counter, by phone and by email Identify, source, quote and sell heavy equipment parts and components Ask the right questions to understand what the customer actually needs Prepare accurate quotes and process parts orders Follow up on quotes, orders, backorders and outstanding customer requests Keep customers informed on pricing, availability and expected delivery Research alternatives and solutions when a part is unavailable or difficult to source Build strong relationships with new and existing customers Coordinate with our service, sales, purchasing and warehouse teams Maintain accurate customer, order and parts information within company systems Help manage inventory, parts availability and special orders as required Handle multiple priorities while maintaining accuracy and great service Support the overall Parts Department wherever needed during busy periods What We’re Looking For We’re looking for someone who: Genuinely enjoys working with and helping customers Communicates clearly, professionally and confidently Takes ownership of a request from the first conversation through to completion Follows up without needing to be reminded Can prioritize and stay organized when the phone is ringing and the counter is busy Is resourceful and willing to dig for an answer Works well independently while being a strong team player Is comfortable using computers, parts catalogues and inventory systems Has experience in heavy equipment, truck, automotive, industrial or related parts environments Brings a positive, dependable and solutions-focused approach to work What Customer Service Means at Itec For us, great customer service is simple: answer the call, find the answer, communicate along the way and do what you said you would do. Our customers depend on their equipment to get the job done. They depend on us to help keep it moving. Why Itec? Itec is a locally owned and operated heavy equipment company that has grown by building strong relationships with our customers, employees and community. Across the Itec Group of Companies, we provide equipment sales, rentals, parts, service and component solutions to customers throughout Northwestern Ontario and beyond. We believe in working hard, supporting one another, creating opportunities for our people and giving back to the communities that have helped us grow. If you know parts, love helping customers and believe follow-through still matters, we’d like to meet you.

The Parts Advisor is responsible for identifying, sourcing, and selling heavy equipment parts while providing high-quality customer support via phone, email, and in-person. They manage the full order lifecycle from initial quote to delivery and coordinate with internal service and warehouse teams.

Candidates should have experience in heavy equipment, automotive, or industrial parts environments and be proficient with inventory systems. The role requires a resourceful individual with strong communication skills and a commitment to thorough customer follow-through.

• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Parts Sourcing
• Quoting
• Inventory Management
• Heavy Equipment Knowledge
• Relationship Building
• Order Processing
• Problem Solving
• Communication
• Organization
• Computer Literacy
• Parts Catalog Navigation

• Customer Service & Support
• Sales
• Manufacturing
• Trades
• Logistics

Minimum experience

2+ years

Apply by

Sep 16, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available