Air Import Coordinator

Job summary

Coordinate air import shipments from booking and documentation through customs compliance, delivery, and customer updates. Manage communications with customers, overseas agents, carriers, and vendors, while overseeing billing, collections, rate negotiations, and accurate operational records.

Job details

Role Description The Air Import Coordinator is a full-time, on-site role based in Mississauga, ON. This position is responsible for managing daily air import operations, including coordinating inbound shipments, preparing and reviewing documentation, and ensuring compliance with customs and regulatory requirements. The coordinator communicates with airlines, freight forwarders, customs brokers, and customers to track shipment status, resolve issues, and provide timely updates. Typical tasks include data entry into logistics systems, billing and invoice verification, maintaining accurate records, and monitoring shipments to ensure on-time delivery. The role also involves assisting with customer inquiries, supporting internal teams with import-related information, and contributing to process improvements in air import workflows. Objective The Air Import Agent is responsible for ensuring proactive, timely, accurate and quality operational policies, systems and processes are followed to ensure every client shipment is tracked and communicated. The Air Imports Agent should be able to develop the Air Imports function in line with Company Vision, its objectives and industry standards, by working with other employees and seeking continuous improvement to enable the company to achieve its long-term objectives. We are seeking Canadian citizens or Permanent Residents with 3+ years of experience in Air Imports. Experience with Cargowise software is a plus. The role of Air Import Coordinator contributes to the success of the company and to its long term growth to achieve the new Vision. ITN/Scan Global Logistics has differentiated itself by providing a comprehensive program to ensure exceptional and unique customer service. Open and effective communication and excellent service to our clients is a key component of this program. The company has developed long term relationships with its clients and the retention of clients is a key element in the continued success of the organization. The Air Import Coordinator is responsible for ensuring pro-active timely, accurate and quality operational policies, systems and processes are followed to ensure every client shipment is tracked and communicated. Job Description Achieve Department and personal objectives for the Year. Continued nurturing of the relationship and growth of existing and new customers. Ensuring Air Imports is functioning consistent with ITN values, strategies, and objectives. Provide superior service to customers in all aspects of Air Imports. Keeping customers informed with booking confirmations, pre-alerts. Arrange collection and transportation of goods with overseas agents. Communicating shipment updates and pick-ups with overseas agents. Issuance of manifest, delivery request, and releases. Preparing profit share calculations and negotiate rates with carriers, agents, and related vendors. Ensuring billing and collections are done in a timely and systematic manner. Reviewing and approving vendor/agent debit/credit notes. Other administrative functions for the dept. Essential Criteria Superior knowledge of the Logistics industry and the key players within the industry nationally and globally. Good interpersonal skills with the ability to encourage a team-based approach, and develop excellent relationships with customers and ITN Departments. A logical mind with the capacity to overcome difficult problems creatively Good organisational skills together with the ability to prioritise functions. The ability to communicate effectively (both orally and in writing). Ability to work well with all levels of management, executive leadership and support staff, and to be able to manage high pressure or crisis situations calmly. Excellent communication skills both verbal and written. Recognize how to maximize profits. Knowledge of Air freight operation, documentation, regulations and equipment. Ensures that the IT resources are being used for maximum productivity.

What you’ll do

Coordinate air import shipments from booking and documentation through customs compliance, delivery, and customer updates. Manage communications with customers, overseas agents, carriers, and vendors, while overseeing billing, collections, rate negotiations, and accurate operational records.

Requirements

Requires at least three years of air import experience and strong knowledge of air freight operations, documentation, regulations, and the logistics industry. Candidates should have excellent communication, organization, customer relationship, problem-solving, and prioritization skills; Cargowise experience is an asset, and applicants must be Canadian citizens or permanent residents.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Air Import Operations
• Air Freight Documentation
• Customs Compliance
• Shipment Tracking
• Customer Service
• Communication
• Logistics Coordination
• Billing and Invoice Verification
• Rate Negotiation
• Vendor Relationship Management
• Recordkeeping
• Problem-Solving
• Organization and Prioritization
• Profitability Awareness
• Process Improvement
• Cargowise

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Finance & Accounting

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