Customer Service Associate -Bilingual

Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate. Starting wage for this role is $15.90. Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

The associate assists customers with processing requests and ensures all data is entered accurately. The role reports to the Customer Service Team Lead to maintain high service standards.

Candidates should be bilingual in English and French with strong communication and problem-solving skills. Experience in call centers and proficiency with CRM platforms are considered assets.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Call Center Operations
• Customer Service
• Verbal Communication
• Written Communication
• Active Listening
• Problem Solving
• Adaptability
• CRM Platforms
• Teamwork
• Bilingualism
• English
• French
• Workplace Inclusivity
• Supply Chain
• Drywall (Installation And Repair)
• Artificial Intelligence
• Continuous Improvement Process
• Cooperation
• Innovation
• Market Share
• Team Leadership
• Wholesaling

• Customer Service & Support
• Retail
• Bilingual Customer Service Associate
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week