Security Technician

Job summary

The Security Technician is responsible for the installation, integration, and troubleshooting of premise security solutions including CCTV, access control, and intrusion systems. They must also provide exceptional customer service, maintain accurate service records, and educate clients on equipment usage.

Job details

Chandler is a collaborative team focused on high-value products, services and solutions that assist our customers in achieving their business goals. Chandler Alarm and Communications Division is growing and currently searching for an Experienced Security Technician. Chandler is committed to providing the best, and to achieve the goal, we are also committed to hiring the best. We take great pride in protecting the people and property of our customers and their communities with our integrated solutions. RESPONSIBILITIES * Implementation, installation, troubleshooting and integration of premise security solutions CCTV, access control, intercoms, and intrusion systems for commercial clients. * Troubleshoot and repair security systems, * Provide exceptional customer service. * Uphold company and industry standards for quality and within recognized guidelines * Maintain accurate service records, including detailed notes and inventory * Maintain communication with dispatch and customers staying on schedule * Educate customers on the use of their equipment and provide technical service support (either remotely or on-site) * Knowledge of IP networking considered an asset * Some travel is expected. QUALIFICATIONS * Minimum 2 years’ experience with in-depth knowledge of IP Cameras, access Control and Intrusion systems in the security industry, * Work with high degree of accuracy and thoroughness * Ability to provide exceptional customer experiences, overcome objections and handle both favorable and unfavorable customer interactions * Ability to work independently and as an interactive member of a team * Self-motivated, demonstrate effective decision-making skills * Comfortable working at heights on ladders and lifts, in attics and crawl spaces, as well as lifting 50+ lbs. * Experience with low voltage, electrical, or cabling of any type * Ability to troubleshoot, repair, maintain and install equipment as required. * Familiar with the use of everyday hand tools (drills, screwdrivers) * Computer hardware and software knowledge * Must have a clean criminal record, and a valid Driver's license.

What you’ll do

The Security Technician is responsible for the installation, integration, and troubleshooting of premise security solutions including CCTV, access control, and intrusion systems. They must also provide exceptional customer service, maintain accurate service records, and educate clients on equipment usage.

Requirements

Candidates must have at least 2 years of experience with IP cameras, access control, and intrusion systems, along with knowledge of low voltage or electrical cabling. The role requires the ability to work at heights, lift 50+ lbs, and possess a clean criminal record and valid driver's license.

Listed skills

• Customer service · Preferred
• Safety Compliance · Preferred
• Troubleshooting · Preferred
• Inventory management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• CCTV
• Access control
• Intercoms
• Intrusion systems
• IP networking
• Troubleshooting
• Technical support
• Low voltage
• Electrical
• Cabling
• Customer service
• Hardware installation
• Inventory management
• Safety compliance
• Screwdrivers
• Overcoming Objections
• Hand Tools
• Working at Heights
• Industry Standards
• Security Solutions
• Valid Driver's License
• Self-Motivation
• Access Controls
• Alarm Devices
• Decision Making
• Customer Service
• Communication
• Computer Hardware
• Drilling
• Low Voltage
• Technical Services
• Troubleshooting (Problem Solving)
• Security Systems

Job areas

• Security & Safety
• Trades
• Technology
• Customer Service & Support
• Security Technician
• Alarm / Security System Technician
• Information and Communications Technology Installers and Servicers
• Security and Fire Alarm Systems Installers

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