Production Support Engineer

Role: Production Support Engineer Location: Toronto 4 days a week on site Local candidates only Background check MANDATORY Duration: 6 + Months Job Description Monitoring and Alerting: Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users. Incident Response Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service. Automation Automate repetitive tasks and processes to improve efficiency and reduce manual effort. Performance Optimization Identify and address performance bottlenecks to ensure systems run efficiently and effectively. Infrastructure Management Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources. Capacity Planning Plan for future capacity needs to ensure systems can handle anticipated workloads. Release Engineering Develop and maintain processes for deploying software updates and releases. Collaboration Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability. Documentation Maintain clear and concise documentation of systems, processes, and procedures. Continuous Improvement Identify areas for improvement and implement changes to enhance system reliability and performance. Skills And Qualifications Cloud Platform (OCP, Microsoft Azure) 8+ Years experience in production support handling Prod incidents. Excellent knowledge of OCP and windows environment.. Monitoring tools ( Dynatrace, Splunk, ) Operating System (Windows, Linux) Scripting (Shell Scripting, Python, Power Shell) Ansible Database (MySQL, Oracle, SQL database management) Container Services (Kubernetes)

The Production Support Engineer will monitor systems to identify issues proactively and respond to incidents to minimize downtime. They will also automate tasks, optimize performance, and manage infrastructure.

Candidates should have over 8 years of experience in production support and excellent knowledge of cloud platforms and Windows environments. Skills in monitoring tools, scripting, and database management are essential.

Identified from the job description. Confirm important requirements above.

• Cloud Platform
• Production Support
• Monitoring Tools
• Operating System
• Scripting
• Ansible
• Database
• Container Services

• Technology
• Software
• Consulting
• Engineering
• Data & Analytics

Minimum experience

10+ years

Apply by

Nov 30, 2026

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available