Service Delivery Manager

Job summary

Manage service delivery and operational matters as the primary client point of contact. Ensure service quality, SLA/KPI adherence, and overall customer satisfaction within enterprise environments.

Job details

8+ years of overall IT experience. Strong experience in Service Delivery Management within enterprise environments. Experience managing onsite/offshore teams and distributed delivery models. Strong client-facing, stakeholder, and escalation management experience. Hands-on knowledge of Azure Cloud Infrastructure (IaaS & PaaS). Experience with Azure Operations, Governance, and Cloud Infrastructure Operations. Strong knowledge of Incident, Problem, Change, and Service Request Management. Experience with Service Level Management (SLM), SLA/KPI tracking, reporting, and performance monitoring. Knowledge of risk, compliance, and cloud governance frameworks. Strong team leadership, people management, resource planning, and workforce management skills. Experience driving continuous service improvement and operational excellence. ITIL Foundation certification preferred. Azure Administrator Associate / Azure Solutions Architect Expert certification preferred. Experience supporting cloud transformation and modernization programs. Familiarity with automation and DevOps practices. Ability to act as the primary client point of contact for service delivery and operational matters. Ensure service quality, SLA/KPI adherence, governance, compliance, and customer satisfaction.

What you’ll do

Manage service delivery and operational matters as the primary client point of contact. Ensure service quality, SLA/KPI adherence, and overall customer satisfaction within enterprise environments.

Requirements

Requires 8+ years of IT experience with strong expertise in Azure Cloud Infrastructure and Service Delivery Management. Preferred certifications include ITIL Foundation and Azure Administrator or Solutions Architect Expert.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Team Leadership · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Delivery Management
• Azure Cloud Infrastructure
• Stakeholder Management
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Service Level Management
• SLA/KPI Tracking
• Cloud Governance
• Team Leadership
• Resource Planning
• Workforce Management
• Continuous Service Improvement
• ITIL
• DevOps

Job areas

• Technology
• Management & Leadership
• Consulting
• Software
• Customer Service & Support