Retail Team Lead

Job summary

Support the Store Manager with daily operations, team supervision and coaching, task organization, and maintaining store standards and visual presentation. Serve customers on the sales floor, help drive sales and customer experience, assist with opening and closing, monitor inventory, and contribute to loss prevention.

Job details

Company Description JACK & JONES is a Denmark-founded jeanswear brand established in 1990 that has grown into the largest business unit within the BESTSELLER A/S group. With close to a thousand stores, it is one of the leading menswear retailers in Europe, offering strong opportunities for retail careers and growth. While jeans and jeanswear remain at the core of the brand, the product range also includes tailoring, urban sportswear, footwear, and accessories. JACK & JONES delivers several collections throughout the year, creating fashion for a variety of occasions and style preferences. The brand focuses on serving the fashion needs of young men through trend-led, high-quality apparel and a dynamic in-store experience. Role Description The Retail Team Lead is a part-time, on-site role based in Winnipeg, MB, responsible for supporting the Store Manager in daily store operations and team leadership. This role includes supervising and coaching team members, organizing daily tasks, and ensuring store standards, merchandising, and visual presentation are consistently maintained. The Retail Team Lead actively engages with customers on the sales floor, drives sales through world-class service, and supports initiatives that enhance overall customer experience. Responsibilities also include assisting with opening and closing procedures, monitoring inventory and stock levels, and contributing to loss prevention practices. The role requires a hands-on leader who can foster a positive team culture, communicate clearly, and help deliver a brand-consistent, welcoming retail environment. Qualifications Candidates should possess strong Communication skills, including clear verbal communication, active listening, and the ability to provide constructive feedback to team members. Candidates should possess Operations Management and Store Management skills to support daily scheduling, inventory handling, visual merchandising, and adherence to company procedures. Candidates should possess Customer Service and Customer Experience skills to create welcoming interactions, handle inquiries and concerns, and ensure a high-quality in-store experience. Previous experience in retail or team leadership, preferably in fashion or apparel, is highly beneficial. Ability to work flexible hours, including evenings, weekends, and holidays, as needed in a retail environment. Strong problem-solving skills, reliability, and the ability to work in a fast-paced, sales-focused setting. Basic proficiency with point-of-sale systems and standard retail technology; additional training will be provided.

What you’ll do

Support the Store Manager with daily operations, team supervision and coaching, task organization, and maintaining store standards and visual presentation. Serve customers on the sales floor, help drive sales and customer experience, assist with opening and closing, monitor inventory, and contribute to loss prevention.

Requirements

Candidates should have strong communication, customer service, operational, and store management skills, with previous retail or team leadership experience—preferably in fashion or apparel—considered highly beneficial. They should be reliable, able to solve problems in a fast-paced sales environment, work flexible retail hours, and have basic proficiency with point-of-sale systems and retail technology.

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Reliability · Preferred
• Sales · Preferred
• Communication · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Team Leadership
• Coaching
• Store Operations
• Scheduling
• Inventory Management
• Visual Merchandising
• Customer Service
• Customer Experience
• Sales
• Loss Prevention
• Problem-Solving
• Point-of-Sale Systems
• Teamwork
• Reliability

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

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