Concierge - Casual

Life is a Journey, Join the Club. We are currently seeking a Casual Concierge to join our team at The Journey Club within the beautiful lakeside community of Westman Village in Mahogany. As a Concierge, you are professional, connected, and empowered – in every moment & every interaction! You have a strong willingness and devotion to the highest level of customer service and ideally come to the table with customer facing, front line experience within the hospitality or senior living industry. You are ready & able to work a weekends. Are you ready to join our team and take part in making memorable experiences for our resident family members? A Day in the life of a Concierge at The Journey Club: * Provide prompt professional, and courteous service to residents and guests, in a personalized and refined manner. * Act as a liaison between the residents and all the other departments, ensuring their needs are met in a timely fashion. * Provide special services, as requested, such as car rentals, taxi arrangements, reservations, special occasions, etc. * Answer Phone Calls & emails with the utmost professionalism and attention * Drive residents to their appointments in the surrounding area, utilizing the company vehicle. * Accept, track, and deliver arriving parcels to residents in a timely manner. * Assist the management team in duties associated with the smooth operation of The Journey Club. * Complete administrative duties, as assigned. * Perform daily safety checks in resident's suites What you bring to the table: * High School Diploma or Equivalent. * Minimum 2 years prior Customer Service experience, preferably within the hospitality industry. * Able to demonstrate strong communication, organizational, decision-making, and interpersonal skills. * Ability to multi-task and to work well under pressure. * Proficiency with electronic resources such as Microsoft office suite & internet search utilization. * Possess a valid driver’s license with a clean driving record, and the ability to proficiently operate a standard transmission vehicle. * Ability to consistently behave in a friendly and professional manner to residents, staff, and guests. * Demonstrate a professional demeanor with the ability to use independent judgment to handle any customer services matters in positive and efficient manner. * Must provide a Clear Vulnerable Sector Check As the benchmark within the Senior Living industry, we are pleased to provide you with the following: * Competitive compensation package * On-site parking options available * Opportunity for growth & career advancement * Company events and activities throughout the year * Employee centric culture Please apply through: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728505140_2&lang=en_CA [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728505140_2&lang=en_CA] We thank all candidates for their interest, however only those candidates selected for interviews will be contact

Provide professional and personalized concierge services to residents and guests, acting as a liaison between residents and other departments. Responsibilities include managing reservations, driving residents to appointments, and performing daily safety checks in suites.

Requires a high school diploma and at least 2 years of customer service experience, preferably in hospitality or senior living. Candidates must possess a valid driver's license, be able to operate a standard transmission vehicle, and provide a clear Vulnerable Sector Check.

• Competitive Compensation Package • On-site Parking Options • Opportunity For Growth & Career Advancement • Company Events And Activities • Employee Centric Culture

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Hospitality Management
• Communication
• Organization
• Decision Making
• Interpersonal Skills
• Multi-tasking
• Microsoft Office Suite
• Driving
• Administrative Support
• Time Management
• Professionalism

• Hospitality
• Customer Service & Support
• Administrative
• Healthcare
• Transportation

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week