Operations Manager

Job summary

Lead daily stockroom operations, including deliveries, transfers, e-commerce order fulfillment, inventory accuracy, supplies, and stockroom organization. Supervise, train, and develop team members while coordinating with customer service, support office leaders, and other stores.

Job details

Department: Retail Stores Location: Oshawa, ON Workplace Type: On-site Job Type: Full-time, Permanent Salary: $44,000 - $45,000 THE TEAM JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy. THE ROLE As Back of House Manager, you will own all activity happening in the BOH. This includes managing inbound deliveries, preparing outbound transfers, leading a team, and ensuring inventory accuracy & efficiency per company standards. This is key role within the store’s leadership team, which reports to the store manager plus a dotted line to JD Canada BOH Manager (Support Office). Your experience making quick decisions, and the ability to pivot with ever changing business needs will be tested daily! The ideal candidate will have a high sense of urgency, be self driven; motivated, have a keen eye for detail and accuracy. Duties/Responsibilities: Lead day-to-day operations of the stockroom (BOH). Ensure accurate labeling, logical placement, and maintaining general order & cleanliness of the BOH. Managing daily e-commerce fulfillment, which consists of picking, packing and shipping orders direct to our customers. Communicate daily with customer service, support office leaders, and other stores via slack, email or other channels. Decrease store shrinkage by researching inventory discrepancies and problem-solving issues to ensure optimal inventory levels & sales. Oversea store supplies, ensuring the retail store has everything it needs for daily/weekly operation. Lead by example while providing a positive and inclusive work environment for the entire team. Encourage and foster personal progression throughout the staff team. As part of the management team, you will be responsible to fully understand; work within company guidelines, policies and procedures. Helping with onboarding and training of new starters. Maintain an awareness of all product knowledge, and current or upcoming product / trends. Required Skills, Experience, and Behaviors: 3+ years stockroom and/or distribution center experience 2+ years people management experience Excellent verbal and written communication skills. Strong attention to detail and task oriented. Must have a high sense of urgency. Being both proactive and organized. Full time availability – standard daily starts as early 8am, including late nights, weekends, and holidays in line with changing business needs. Proven experience supervising, training and developing team members. Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis. High level of ethics, values, integrity, and trust. Openness to feedback and willingness to develop. Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes. Bonus points for… Being passionate and knowledgeable about streetwear and sneaker culture. G-Suite, experience with Gmail, Google Docs, Sheets is an asset. Experience with Jesta POS, Shopify and Slack platform is an asset.

What you’ll do

Lead daily stockroom operations, including deliveries, transfers, e-commerce order fulfillment, inventory accuracy, supplies, and stockroom organization. Supervise, train, and develop team members while coordinating with customer service, support office leaders, and other stores.

Requirements

Requires at least 3 years of stockroom or distribution center experience and 2 years of people management experience, along with strong communication, organization, attention to detail, and decision-making skills. Candidates must be available full time for early starts, late nights, weekends, and holidays, and have experience supervising, training, and developing team members.

Listed skills

• Organization · Preferred
• Google Workspace · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Financial analysis · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Stockroom Operations
• Inventory Management
• E-Commerce Fulfillment
• People Management
• Team Leadership
• Training and Development
• Communication
• Attention to Detail
• Organization
• Problem Analysis
• Decision-Making
• Financial Analysis
• Shrinkage Reduction
• Customer Service Coordination
• Product Knowledge
• Google Workspace

Job areas

• Retail
• Management & Leadership
• Logistics
• Customer Service & Support

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