Permanent Full Time Senior Sales Associate

Job summary

Deliver personalized luxury customer service and product recommendations while driving individual and store sales targets and maintaining client relationships through follow-ups and outreach. Maintain visual and stock standards, support merchandising and store operations, and collaborate with store leadership and colleagues to foster an inclusive culture and uphold brand standards.

Job details

Company Description Jimmy Choo is a British luxury fashion house founded in London in 1996, renowned for its iconic shoes and expanded collections of handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance, and men’s footwear. The brand is defined by glamorous, timeless, playful, and distinct designs that showcase fine Italian craftsmanship and exceptional attention to detail. As part of Capri Holdings Limited, Jimmy Choo operates a global network of more than 150 stores and is featured in leading department and specialty stores worldwide. The company is deeply committed to diversity, equality, and inclusion, fostering an environment where team members and customers from diverse backgrounds are welcomed, valued, and celebrated. Jimmy Choo continues to grow as one of the world’s most treasured luxury brands, offering career opportunities across multiple regions. Role Description This Permanent Full Time Senior Sales Associate role is an on-site position based in Richmond, BC. The Senior Sales Associate is responsible for delivering an exceptional, luxury customer experience by welcoming clients, understanding their needs, and providing personalized product recommendations across footwear, accessories, and other categories. Day-to-day tasks include driving sales, achieving individual and store targets, managing client relationships, and supporting clienteling activities such as follow-ups and outreach. The role also involves maintaining visual standards, ensuring product presentation and stock integrity, and assisting with merchandising, inventory, and back-of-house operations. The Senior Sales Associate will collaborate with store leadership to support new team members, contribute to a positive, inclusive store culture, and uphold Jimmy Choo brand standards in all inte ractions. Qualifications Candidates should possess strong luxury retail sales and clienteling skills, including experience achieving sales targets and building long-term customer relationships. Candidates should possess customer service and communication skills, with the ability to provide personalized service, actively listen, and interact professionally with a diverse clientele. Candidates should possess product knowledge and merchandising skills, including an interest in luxury fashion, attention to detail in product presentation, and an understanding of visual standards. Candidates should possess teamwork and collaboration skills, demonstrating reliability, respect, and the ability to work effectively with store leadership and colleagues in a fast-paced environment. Candidates should possess operational and organizational skills, including comfort with POS systems, basic computer proficiency, and the ability to manage tasks such as inventory handling and stockroom organization. Previous experience in luxury or premium retail, particularly in footwear or accessories, is highly beneficial. Comfortable with the usage of social media platforms, such as WhatsApp channel, WeChat, and Redbook. Ability to work full time on-site with 7 days open availability in Richmond, BC, including evenings, weekends, and holidays as needed. Ability to communicate fluently in a second language will be considered an asset. Commitment to diversity, equity, and inclusion, and to representing the Jimmy Choo brand with professionalism and integrity.

What you’ll do

Deliver personalized luxury customer service and product recommendations while driving individual and store sales targets and maintaining client relationships through follow-ups and outreach. Maintain visual and stock standards, support merchandising and store operations, and collaborate with store leadership and colleagues to foster an inclusive culture and uphold brand standards.

Requirements

Candidates should have luxury or premium retail sales and clienteling experience, strong customer service and communication skills, product and merchandising awareness, and the ability to work effectively in a fast-paced team. They should be comfortable with POS systems, basic computer tasks, inventory handling, and social media platforms, and have full-time availability across all seven days, including evenings, weekends, and holidays; a second language is an asset.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Luxury Retail Sales
• Clienteling
• Customer Service
• Communication
• Sales Target Achievement
• Relationship Building
• Product Knowledge
• Visual Merchandising
• Teamwork
• Inventory Management
• Stockroom Organization
• POS Systems
• Computer Proficiency
• Social Media Communication
• Organization
• Diversity, Equity, And Inclusion

Job areas

• Retail
• Sales
• Customer Service & Support

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