Customer Service Advisor

Job summary

The Customer Service Advisor will assist clients with inquiries, manage calibration equipment intake, and handle administrative tasks such as invoicing and shipping preparation. They are responsible for maintaining accurate records and ensuring high-quality service standards across all laboratory operations.

Job details

Join our Team as a Customer Service Advisor! We are excited to announce opportunities within our rapidly growing company, now featuring three state-of-the-art calibration and repair laboratories, as well as two mobile laboratories, across Western Canada. JM Test is an inspiring company who has won the Best Place to Work award 6 years and counting! Are you passionate about delivering exceptional calibration services and eager to join a dynamic and expanding team? Our laboratories specialize in calibrating electrical, temperature, pressure, torque, dimensional and high voltage equipment, with a strong commitment to providing top-tier customer service, swift turnaround times, and impeccable quality. Our services extend beyond the lab, offering onsite calibrations, troubleshooting, and repair. These visits provide the opportunity to engage with innovative machinery across a variety of industries. Collaboration is key to our success. Our highly trained sales team will work closely with our customers to attract new business and foster lasting relationships with our clients. We are continually seeking enthusiastic and talented professionals to help us exceed our customers’ expectations. If you are ready to contribute to our mission and grow with us, we would love to hear from you! Who You Are: · A clear communicator with excellent phone and email skills. · A multitasker adept at handling multiple priorities and requests. · Enthusiastic about administrative tasks and meeting deadlines. · Detail-oriented with a keen ability to review and ensure accuracy in the work of others. · Highly organized and able to keep processes streamlined. · A determined problem-solver. · Accountable and takes ownership of your work. · Experienced with computers and data entry. · Interested in the instrumentation, reliability, and electrical component industry. What Will You Do: · Assist our calibration customers with their questions and requests. · Provide exceptional customer service. · Create invoices and perform data entry tasks. · Receive calibration equipment and accurately record details into our system. · Prepare equipment for shipping, ensuring proper packaging. · Review documents for errors before shipping. · Support the office with various administrative tasks. · Perform other duties as required to support the team and ensure smooth operations. Why JM Test? Be Part of Something Innovative and Growing! We are proud leaders within our industry, driving success with consistent revenue growth while being established for over 30 years. Benefit from Our Benefits! We offer an extensive dental and medical benefits package, competitive compensation, vacation days, recognition programs, incentive packages, and many more perks! Succeed as a Team! Our commission structure promotes an inclusive sales team environment where everyone has a vested interest in each other’s success. Never Stop Growing! Our diverse product offerings provide extensive learning opportunities. Enjoy routine product information sessions and support from a knowledgeable sales department. We are committed to quick career progression for our top achievers. Enjoy Where You Work! JM Test Instrumentation is a growing company that sells, services, and rents process instrumentation and test & measurement equipment from leading manufacturers. With over 30 years in business, we are the leading supplier to industrial clients in the resource and municipal market segments. Join us at JM Test be part of a team that values innovation, growth, and exceptional service!

What you’ll do

The Customer Service Advisor will assist clients with inquiries, manage calibration equipment intake, and handle administrative tasks such as invoicing and shipping preparation. They are responsible for maintaining accurate records and ensuring high-quality service standards across all laboratory operations.

Requirements

Candidates must possess strong communication, organizational, and multitasking skills with proficiency in data entry and computer systems. A detail-oriented approach and a commitment to providing exceptional customer service are essential for this role.

Benefits

• Dental benefits
• Medical benefits
• Competitive compensation
• Vacation days
• Recognition programs
• Incentive packages

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Data entry
• Multitasking
• Problem-solving
• Administrative tasks
• Attention to detail
• Organization
• Invoicing
• Shipping preparation
• Documentation review
• Instrumentation knowledge
• Phone skills
• Email skills
• Ability To Meet Deadlines
• Administrative Functions
• Calibration
• Customer Service
• Data Entry
• Electronic Components
• High Voltage
• Instrumentation
• Sales
• Packaging And Labeling
• Innovation
• Problem Solving
• Machinery
• Operations
• Troubleshooting (Problem Solving)
• Torque (Physics)
• Revenue Growth
• Reliability
• Create Invoices
• Enthusiasm
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Manufacturing
• Engineering
• Customer Service Advisor
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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