Adjoint(e) administratif(ve)de co-paiement/Administration & Co-Pay Assistant

Job summary

The role involves managing administrative activities, processing copayment requests, and coordinating with patients, pharmacies, and healthcare providers. You will also be responsible for preparing reports, maintaining accurate records, and collaborating with internal teams to ensure timely payment transactions.

Job details

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Adjoint(e) administratif(ve) de co-paiement / Administration & Co-Pay Assistant based in Canada. This remote position supports patient and healthcare-provider services within a pharmaceutical environment. You will manage administrative activities and coordinate copayment requests with patients, pharmacies, physicians, and internal teams. The role combines high-volume data processing, reporting, payment coordination, and detailed record management. You will collaborate across departments and with external payment partners to ensure accurate and timely transactions. Strong organization, analytical thinking, and attention to detail are essential to maintaining quality and audit-ready processes. The position also offers exposure to multiple projects and opportunities to develop your skills in a dynamic healthcare setting. Success in this role means providing dependable administrative support while contributing to smooth, patient-focused program operations. \n Accountabilities Handle general administrative activities, including mail, correspondence, filing systems, appointments, meeting coordination, and document preparation. Process copayment requests for patients, pharmacies, and healthcare providers participating in copayment assistance or concierge payment programs. Coordinate with program managers to monitor and support copayment performance indicators and service requirements. Work with accounting teams and third-party payment administrators to ensure accurate electronic payments and appropriate payment timelines. Compile information from multiple sources and use it to prepare reports, presentations, and other business documentation. Audit and maintain operational reports by identifying errors, inconsistencies, or discrepancies, making corrections, and communicating relevant updates. Maintain accurate business information and departmental records using computer systems and established filing procedures. Support scheduled and ad hoc projects across departments, managing multiple priorities and deadlines as required. Communicate with internal departments and management to resolve workload, payment, reporting, or administrative issues efficiently. Maintain positive, professional working relationships with colleagues, management, and other stakeholders. Follow applicable policies, procedures, safety requirements, and regulatory expectations, including appropriate reporting of adverse events. Contribute to continuous improvement by identifying practical solutions and supporting processes that meet audit and quality standards. Requirements Post-secondary education in a related field. 3–5 years of administrative experience, ideally within a pharmaceutical, healthcare, or similarly regulated environment. Strong knowledge of Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook. Demonstrated accuracy when processing and reviewing large volumes of data. Strong analytical and mathematical abilities, with sound business and financial awareness. Excellent written and verbal communication skills, supported by strong interpersonal and relationship-building abilities. Excellent organizational skills, attention to detail, and the ability to consistently meet deadlines. Strong problem-solving skills with the ability to identify issues and resolve them efficiently. Ability to work independently while also contributing effectively within a collaborative team environment. Adaptability and willingness to learn new processes, systems, and skills as business needs evolve. Ability to implement and maintain processes that support satisfactory audit practices. Professional, positive approach when interacting with internal and external stakeholders. French/English bilingualism is preferred. Ability to manage multiple projects, competing priorities, and changing requirements in a fast-paced environment. Benefits Fully remote work opportunities in Canada, including positions supporting teams in Quebec and Ontario. Competitive compensation and a comprehensive benefits offering. Medical, dental, and vision coverage. Resources supporting physical, emotional, financial, and social well-being. Support for working families, which may include backup dependent care, adoption assistance, family-building support, behavioral health resources, and paid parental and caregiver leave. Professional development and training programs. Mentorship opportunities and employee resource group participation. Opportunities to participate in volunteer and community activities. Inclusive workplace practices and reasonable accommodation throughout the recruitment and employment process. Full-time employment with opportunities to contribute to meaningful healthcare and patient-support services. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

What you’ll do

The role involves managing administrative activities, processing copayment requests, and coordinating with patients, pharmacies, and healthcare providers. You will also be responsible for preparing reports, maintaining accurate records, and collaborating with internal teams to ensure timely payment transactions.

Requirements

Candidates must have post-secondary education and 3–5 years of administrative experience, preferably in a healthcare or pharmaceutical setting. Strong proficiency in Microsoft Office, excellent analytical skills, and the ability to manage high-volume data with high accuracy are essential.

Benefits

• Medical coverage • Dental coverage • Vision coverage • Physical well-being resources • Emotional well-being resources • Financial well-being resources • Social well-being resources • Backup dependent care • Adoption assistance • Family-building support • Behavioral health resources • Paid parental leave • Paid caregiver leave • Professional development • Training programs • Mentorship opportunities

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Data processing
• Reporting
• Payment coordination
• Record management
• Analytical thinking
• Attention to detail
• Microsoft Office
• Word
• Excel
• PowerPoint
• Outlook
• Communication
• Problem-solving
• Time management
• Audit practices
• Report Writing
• Copayment Collection And Processing
• Administrative Support
• Workplace Inclusivity
• Support Services
• General Data Protection Regulation (GDPR)
• Analytical Thinking
• Organizational Skills
• Ability To Meet Deadlines
• Data Privacy
• Willingness To Learn
• Bilingual (French/English)
• Administrative Functions
• Microsoft Access
• Microsoft Excel
• Accounting
• Adaptability
• Artificial Intelligence
• Auditing
• Management
• Data Processing
• Continuous Improvement Process
• Information Privacy
• Document Preparations
• Problem Solving
• Mathematics
• Mentorship
• Microsoft Outlook
• Operations
• Pharmaceuticals
• Microsoft PowerPoint
• Presentations
• Caregiving
• Relationship Building

Job areas

• Administrative
• Healthcare
• Finance & Accounting
• Customer Service & Support
• Administration Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive