Cluster Lead

Job summary

The Cluster Lead will oversee and develop sales teams to drive business growth, operational excellence, and exceptional client experiences. They are responsible for implementing sales strategies, monitoring performance metrics, and fostering a culture of accountability and professional development.

Job details

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cluster Lead based in Canada. The Cluster Lead will oversee and develop sales teams, driving business growth, operational excellence, and exceptional client experiences in a dynamic, technology-driven environment. In this leadership role, you will guide sales professionals, strengthen client relationships, and implement strategies that improve performance across inbound and outbound sales activities. You will use data-driven insights, performance dashboards, and market analysis to identify opportunities, optimize sales processes, and achieve ambitious commercial targets. Working closely with internal teams and external stakeholders, you will translate business objectives into actionable plans while fostering a culture of accountability and continuous improvement. You will also play a key role in coaching talent, supporting professional development, and maintaining high standards of quality and compliance. This hybrid opportunity offers a collaborative workplace, structured training, and clear pathways for career advancement within an international organization. \n Accountabilities: Develop sales strategies: Design and implement sales plans aligned with business objectives, productivity targets, and long-term growth priorities. Lead and motivate sales teams: Oversee sales professionals and team leads, providing coaching, mentoring, and performance feedback to build a high-performing team. Drive business growth: Improve sales results, customer engagement, and client satisfaction, particularly across inbound sales operations, while identifying opportunities to expand accounts and increase revenue. Analyze market opportunities: Monitor market trends, competitor activities, and customer needs to identify growth opportunities and recommend effective commercial strategies. Monitor sales performance: Track key performance indicators, sales activities, and target attainment using dashboards and reporting tools to identify gaps and implement improvements. Manage business planning: Develop and execute weekly and quarterly business plans, including corrective and recovery plans when performance falls below expectations. Prepare business reviews: Produce and present weekly, monthly, and quarterly performance reports to leadership and client stakeholders, highlighting results, insights, risks, and recommended actions. Strengthen client relationships: Build trusted relationships with key stakeholders, understand client objectives, and identify opportunities to improve account performance and deliver long-term value. Develop team capabilities: Support recruitment, onboarding, training, and ongoing development, creating an environment that encourages collaboration, accountability, and professional growth. Implement strategic initiatives: Coordinate the rollout of sales programs, product training, and business initiatives, ensuring teams understand relevant offerings and apply effective sales techniques. Maintain quality and compliance: Ensure adherence to internal policies, quality assurance standards, and operational requirements while promoting consistent and responsible sales practices. Optimize sales processes: Identify operational inefficiencies, analyze performance data, and recommend improvements that increase productivity and strengthen sales execution. Collaborate across functions: Work effectively with internal leadership, sales teams, and external stakeholders to align priorities, resolve challenges, and achieve shared business objectives. Requirements: Education: A bachelor's degree in business, management, or a related field is preferred. An MBA or equivalent practical experience is an asset. Sales experience: Three to four years of experience in sales, preferably within the technology or internet industry, with a demonstrated ability to grow markets and deliver commercial results. Leadership experience: At least two years of experience managing or leading sales teams, including coaching, mentoring, performance management, and talent development. Industry and product knowledge: Strong familiarity with digital advertising solutions, particularly X Ads or comparable advertising platforms, including an understanding of product offerings, campaign strategies, and how to generate measurable business results. Business development: Proven ability to identify and develop new business opportunities, build lasting client relationships, manage sales pipelines, and support successful deal closure. Strategic thinking: Strong commercial acumen and the ability to develop integrated business strategies that balance short-term performance with sustainable long-term growth. Analytical proficiency: Ability to interpret performance dashboards, analyze sales data, identify trends, and translate findings into actionable recommendations using Microsoft Excel or Google Sheets. Performance and quality management: Experience maintaining strong quality assurance standards, reviewing performance, and implementing corrective actions to improve sales outcomes. People leadership: Excellent interpersonal skills and the ability to attract, develop, and motivate talent in a multicultural environment. Communication and stakeholder management: Strong verbal and written communication skills, with the ability to influence stakeholders, present business results, and collaborate effectively across organizational levels. Customer-focused mindset: A commitment to understanding client needs, handling objections effectively, and delivering solutions that support customer success and business growth. Problem-solving skills: Strong critical thinking, adaptability, and resilience, with the ability to make sound decisions in a fast-paced, target-driven environment. Organizational capabilities: Excellent planning, prioritization, and execution skills, with the ability to manage competing demands and maintain accountability for results. Technology proficiency: Comfort using digital tools and AI-enabled technologies to support reporting, sales performance analysis, and operational efficiency. Additional advantage: Previous experience leading contact center sales teams or managing inbound sales operations is considered a plus. Location and availability: Ability to commute to the designated Toronto office locations near Yonge–Eglinton or The Well in downtown Toronto. The position follows a hybrid arrangement, with an initial four-week product training period conducted on-site. No business travel is required. Benefits: Competitive compensation: Annual salary of approximately CAD 80,000, plus performance-based bonuses. Medical and dental benefits: Healthcare coverage designed to support employee well-being. Employee and family assistance programs: Access to resources and support for personal and professional challenges. Paid training: Two to three weeks of paid training are indicated in the benefits package, with an initial four-week on-site product training period specified in the schedule. Vacation and leave: Two weeks of accrued leave, subject to applicable company policies. Structured career development: Individual development plans, self-assessments, virtual training, and guided learning pathways to support career progression. Continuous learning: Ongoing training tailored to your experience, skills, and professional development needs. Recognition and rewards: Programs designed to acknowledge achievements and celebrate strong performance. Hybrid work arrangement: A combination of remote and on-site work, with flexibility within operational requirements. Supportive work culture: A collaborative and inclusive environment that values integrity, respect, innovation, and professionalism. Career advancement: Opportunities for both vertical promotion and movement across different business areas within an international organization. Predictable schedule: Fixed working hours from Monday to Friday, 9:00 a.m. to 6:00 p.m. Inclusive workplace: A commitment to equal employment opportunities, diversity, accessibility, and reasonable accommodations throughout the recruitment process. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

What you’ll do

The Cluster Lead will oversee and develop sales teams to drive business growth, operational excellence, and exceptional client experiences. They are responsible for implementing sales strategies, monitoring performance metrics, and fostering a culture of accountability and professional development.

Requirements

Candidates should have three to four years of sales experience, preferably in the technology or internet industry, with at least two years in a leadership role. A bachelor's degree in business or management is preferred, along with strong proficiency in digital advertising platforms and data analysis.

Benefits

• Medical benefits
• Dental benefits
• Employee and family assistance programs
• Paid training
• Vacation leave
• Structured career development
• Continuous learning
• Recognition and rewards
• Hybrid work arrangement

Listed skills

• Team Leadership · Preferred
• Coaching · Preferred
• Business development · Preferred
• Client Relationship Management · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales strategy
• Team leadership
• Coaching
• Performance management
• Business development
• Market analysis
• Data-driven insights
• Digital advertising
• X Ads
• Client relationship management
• Sales pipeline management
• Strategic planning
• Analytical proficiency
• Communication skills
• Problem-solving
• Technology proficiency
• Sales Strategy
• Sales Optimization
• Market Opportunities
• Sales Analysis
• Product Knowledge
• Sales Reporting
• Inbound Sales
• Sales Pipelines
• Influencing Skills
• Continuous Development
• Asset Sales
• Operational Efficiency
• Workplace Inclusivity
• Performance Reporting
• Building Trust
• Customer Success Management
• Digital Advertising
• Professionalism
• Accountability
• General Data Protection Regulation (GDPR)
• Google Sheets
• Business Objectives
• Talent Recruitment
• Data Privacy
• Resilience
• Business Results
• Talent Development
• Planning
• Microsoft Excel
• Adaptability
• Business Development
• Dashboard
• Management
• Business Planning

Job areas

• Sales
• Management & Leadership
• Technology
• Customer Service & Support
• Cluster Manager
• Sales Lead
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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