Customer Experience Representative

Job summary

The Customer Experience Representative will manage customer inquiries, order processing, and warranty claims while maintaining strong relationships. They will collaborate with internal departments to ensure efficient operations and high-quality service delivery.

Job details

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Experience Representative based in Canada. The Customer Experience Representative will play a key role in delivering exceptional customer service and building lasting relationships in a collaborative, customer-focused environment. This remote position offers the opportunity to support key customers by resolving inquiries, managing orders, and providing timely solutions related to product availability, pricing, warranties, and order fulfillment. You will work closely with internal teams across sales, operations, marketing, IT, and finance to ensure smooth processes and a consistent customer experience. The role combines customer communication, administrative coordination, and problem-solving to help meet service standards and business objectives. You will also contribute to accurate reporting, efficient account management, and continuous operational improvement. This is an excellent opportunity for a proactive professional who enjoys helping customers, managing multiple priorities, and growing their career within an organization committed to safety, innovation, and employee development. \n Accountabilities Communicate with key customers by phone and email to understand their needs and resolve inquiries related to product availability, order fulfillment, order changes, programs, pricing, and company policies. Deliver prompt, professional, and courteous customer support while maintaining strong relationships and a positive customer experience. Research, document, and administer product warranty programs, including customer credits, product replacements, and return material authorizations. Enter, edit, and update customer orders accurately and efficiently within the relevant business operating systems. Provide basic product application guidance and help customers understand available solutions and relevant product information. Collaborate with internal departments, including sales, operations, marketing, IT, and finance, to resolve customer issues and support accurate account management. Gather, organize, and maintain customer and operational information to support performance measurement, analysis, and reporting. Make necessary updates and modifications within business systems to support operational workflows and ensure data accuracy. Monitor service performance and meet established service-level agreements and customer response expectations. Follow applicable company policies, procedures, and health and safety requirements in all activities. Identify opportunities to improve customer service processes, streamline administrative tasks, and enhance operational efficiency. Contribute to a collaborative working environment by sharing information, coordinating effectively with colleagues, and supporting broader business objectives. Requirements At least 2 years of relevant customer service experience, preferably in a manufacturing, industrial, product distribution, or related environment. Excellent verbal and written communication skills, with the ability to interact professionally, positively, and courteously with customers, clients, visitors, and colleagues at all levels. Strong customer service and relationship-building skills, with the ability to understand customer expectations and deliver timely, practical solutions. Demonstrated problem-solving abilities, including the capacity to investigate inquiries, identify appropriate resolutions, and explain solutions clearly to customers. Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment. Working knowledge of Microsoft Office applications and business operating systems, preferably within a manufacturing or product-based organization. High attention to detail and accuracy when entering orders, updating records, processing warranty claims, and maintaining customer documentation. Strong collaboration and interpersonal skills, with the ability to work effectively across multiple departments and contribute to shared goals. A self-motivated and adaptable approach, with the initiative to work independently, manage competing priorities, and follow established procedures. A post-secondary education or equivalent professional experience is preferred. A customer-first mindset and a commitment to service quality, continuous learning, and professional development. Ability to work remotely from Ontario, Canada, during the scheduled working hours of Monday to Friday, 8:00 a.m. to 4:30 p.m. Eastern Time, with a one-hour lunch break. Benefits Competitive annual base salary: CAD $50,000–$60,000, depending on skills, experience, and other relevant factors. Performance-based bonus: Eligibility for a bonus opportunity targeted at 5%. Health and wellness coverage: Health, dental, and other insurance benefits. Paid time off: Eligible for paid holidays and paid time off to support work-life balance. Overtime eligibility: Eligible for overtime compensation in accordance with applicable policies and regulations. Remote work: Opportunity to work remotely from Ontario, Canada. Tuition reimbursement: Financial support for eligible education and professional development. Employee discounts: Access to discounts on selected products and services. Professional development: Individual development plans, career growth guidance, strengths assessments, and coaching opportunities. Collaborative work environment: Opportunities to work with cross-functional teams in a supportive and engaging workplace. Inclusive culture: A commitment to diversity, equity, inclusion, accessibility, and belonging. Community involvement: Opportunities to participate in initiatives that support communities and make a positive impact. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

What you’ll do

The Customer Experience Representative will manage customer inquiries, order processing, and warranty claims while maintaining strong relationships. They will collaborate with internal departments to ensure efficient operations and high-quality service delivery.

Requirements

Candidates must have at least 2 years of relevant customer service experience, preferably in a manufacturing or distribution environment. Strong communication, organizational skills, and proficiency in Microsoft Office are required for this role.

Benefits

• Health insurance
• Dental insurance
• Performance bonus
• Paid time off
• Paid holidays
• Tuition reimbursement
• Employee discounts
• Professional development
• Coaching opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Order Fulfillment · Preferred
• Collaboration · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order fulfillment
• Relationship building
• Problem solving
• Administrative coordination
• Data entry
• Warranty management
• Communication
• Time management
• Microsoft Office
• Account management
• Reporting
• Operational improvement
• Collaboration
• Attention to detail
• Continuous Development
• Operational Efficiency
• Professionalism
• General Data Protection Regulation (GDPR)
• Workflow Management
• Order Entry
• Business Objectives
• Ability To Meet Deadlines
• Time Off Management
• Data Privacy
• Administrative Functions
• Service Standards
• Self-Motivation
• Research
• Account Management
• Customer Support
• Business Systems
• Customer Service
• Training And Development
• Customer Communications Management
• Information Privacy
• Operating Systems
• Finance
• Order Fulfillment Management
• Marketing
• Innovation
• Interpersonal Communications
• Problem Solving
• Performance Measurement
• Relationship Building
• Coaching
• Sales Operations
• Service-Level Agreement
• Time Management
• Coordinating

Job areas

• Customer Service & Support
• Manufacturing
• Administrative
• Logistics
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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