Operations Lead

Canada
Remote
Posted Oct 21, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Master’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

Lead end-to-end operations across supply chain, inventory, purchasing, logistics, retail distribution, e-commerce fulfillment, and customer operations. Build scalable processes, systems, and partner networks, monitor operational performance, resolve fulfillment issues, and prepare operations for expansion into new international markets.

Job details

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Lead based in Canada. Take ownership of end-to-end operations for a fast-growing consumer brand preparing for international expansion. As the first dedicated Operations hire, you will build the processes, systems, and partner network needed to support growth across multiple markets and sales channels. You will oversee the full product journey, from demand forecasting and purchasing to international logistics, retail distribution, and online fulfillment. Working directly with the founders, you will turn operational complexity into scalable, efficient workflows while balancing product availability, service quality, and working capital. This is a hands-on leadership role combining strategic planning with practical problem-solving. As the business expands across Europe, you will have the opportunity to shape its operational foundations and grow into a Head of Operations position. \n Accountabilities: You will take responsibility for the operational infrastructure supporting the company's growth, connecting supply chain, logistics, retail, customer operations, and finance. Your key responsibilities will include: Supply Chain and Inventory Planning: Manage demand forecasting and purchasing across sales channels, coordinate with manufacturers, and balance product availability with working capital. Logistics and Fulfillment: Oversee domestic and international freight, customs clearance, retail warehousing, e-commerce fulfillment, and Amazon FBA operations. Logistics Performance: Monitor costs, service levels, and error rates while designing an efficient fulfillment network that can support expansion into additional European markets. Retail Operations: Ensure reliable deliveries to retail partners by managing order requirements, delivery windows, product displays, and claims. Systems and Processes: Establish scalable workflows, operational KPIs, tools, and documentation that reduce dependency on individual knowledge and support consistent execution. Customer Operations: Develop customer service tools, processes, and goodwill policies, using recurring customer feedback to identify opportunities for improvement. Cross-Functional Coordination: Connect purchasing, production, transportation, sales, and finance to ensure products arrive where they are needed, when they are needed. Operational Problem-Solving: Resolve day-to-day supply chain and fulfillment issues proactively while continuously improving efficiency and scalability. International Expansion: Evaluate operational requirements for new markets, including warehouse arrangements, distribution models, customs, taxes, and compliance considerations. Requirements: You are an experienced operations professional who combines end-to-end supply chain understanding with a practical, hands-on approach. You can bring structure to fast-changing environments, make independent decisions, and build processes that remain effective as the business scales. The ideal candidate will demonstrate: Several years of experience in operations, supply chain, or logistics involving physical products. Direct responsibility for inventory, purchasing, warehousing, product availability, or delivery performance, rather than an exclusively analytical or coordination-focused role. A strong understanding of how demand forecasting, procurement, production, working capital, transportation, and sales interact. Experience working with third-party logistics providers (3PLs) and freight forwarders; international sourcing and retail distribution experience are strong advantages. The ability to design straightforward, scalable processes from initially unstructured workflows and document them for team-wide use. A proactive ownership mindset, with the confidence to solve problems, communicate risks early, and move initiatives forward independently. Strong communication skills in both German and English. A master's degree in supply chain management, logistics, or a related field is an advantage but not required. Benefits: Permanent employment contract with a competitive fixed salary and participation in the company's success. A high-impact leadership role with direct access to the founders and the ability to influence key operational decisions. A potential career path toward Head of Operations, including the opportunity to build and lead your own team as the business grows. Fully remote working arrangements, with a paid coworking space available in your city if desired. A company car or JobRad benefit, depending on your preference. Fitness benefits and additional perks. Your choice of work hardware. 26 days of annual leave. 20 workation days per year within the EU. An annual professional development budget of €1,500. The opportunity to help scale a product with demonstrated market traction and growing retail distribution. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

What you’ll do

Requirements

Candidates should have several years of hands-on experience in operations, supply chain, or logistics involving physical products, with direct responsibility for areas such as inventory, purchasing, warehousing, product availability, or delivery performance. They should understand end-to-end supply chain interactions, have experience with 3PLs and freight forwarders, be able to build scalable documented processes, and communicate strongly in German and English; a relevant master's degree is an advantage but not required.