Production Strategist, Production

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Production Strategist, Production based in Canada. This role offers the opportunity to transform how enterprise localization programs are delivered through AI-powered production strategies. You’ll work directly with major customers to understand their needs and translate them into measurable service levels, efficient workflows, and scalable solutions. The position combines customer partnership, production operations, process optimization, automation, and strategic problem-solving. You’ll lead complex onboarding initiatives and develop intelligent workflows that reduce manual effort while improving quality and delivery performance. A major focus will be identifying opportunities to deploy AI agents across multi-step production processes and eliminate operational waste. You’ll also oversee account health, customer SLAs, financial performance, and other critical KPIs through data-driven monitoring and reporting. This is an ideal opportunity for an experienced localization professional who enjoys innovation, client engagement, and building smarter production systems. Accountabilities Drive the adoption of AI across production operations, identifying agent-driven solutions that optimize workflows, reduce manual effort, and improve service delivery. Partner closely with enterprise customers to understand business requirements and align production strategies, SLAs, and KPIs with their objectives. Lead the design and implementation of customer-specific processes and systems covering workflow management, project delivery, invoicing, and service operations. Lead onboarding for new customers and service lines, using AI-first approaches to accelerate, standardize, and improve implementation. Scope new services and prepare competitive pricing proposals, estimates, assumptions, and SLAs using intelligent tools and data-driven analysis. Provide customer support within the required time zone, particularly for strategic discussions, initiatives, escalations, and production-related priorities. Lead complex remediation initiatives from identification through resolution, applying root cause analysis and corrective and preventive actions to prevent recurring issues. Collaborate cross-functionally to develop AI agents capable of managing multi-step production processes, enabling production teams to focus on higher-value activities and complex exceptions. Identify and eliminate waste, inefficiencies, and quality issues by applying automation and agent-based approaches wherever appropriate. Monitor and improve performance against key metrics, including account health, onboarding speed, customer SLAs, quality resolution times, and portfolio financial health. Work with Solutions and Product teams to implement, test, and iterate complex technical production workflows for optimal efficiency and scalability. Direct production resources and task allocation to ensure customer commitments and performance targets are consistently achieved. Produce regular internal and external reporting on production metrics, KPI performance, customer SLAs, trends, risks, and corrective action plans. Communicate effectively with customer contacts, colleagues, freelancers, and internal project teams to maintain seamless delivery and alignment. Manage production escalations and ensure root cause analysis and corrective and preventive actions are completed effectively. Conduct post-mortems on major account initiatives, document lessons learned, and coordinate follow-up improvements with relevant stakeholders. Maintain accurate account plans, documentation, workflows, and production procedures while ensuring adherence to established standards. Lead account portfolio teams, identify training and development needs, and support the growth of production capabilities. Collaborate closely with Revenue and Customer Success teams to ensure customer requirements are comprehensively implemented while maintaining production-specific SLAs. Requirements 8+ years of relevant experience managing enterprise-level localization programs. Bachelor’s or Master’s degree in Languages, Translation, Linguistics, or a related field is preferred. Demonstrated experience managing complex localization workflows and production programs for enterprise customers. Strong experience working directly with customers and translating business requirements into practical production solutions. Excellent client-facing and internal communication skills, with the ability to build trusted relationships across multiple stakeholder groups. Strong organizational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously. Highly analytical and structured approach to problem-solving, with the ability to identify root causes, interpret performance data, and develop effective solutions. Proven ability to meet demanding deadlines and perform effectively under pressure. Experience onboarding new customers and implementing localization programs, services, processes, and workflows. Experience designing or managing complex workflows for enterprise customers. Prior experience leading teams or managing production resources is preferred. Strong understanding of production KPIs, customer SLAs, operational performance, and continuous improvement principles. Ability to identify opportunities for automation and apply AI-driven approaches to improve production efficiency. Comfortable working cross-functionally with Product, Solutions, Revenue, Customer Success, and other teams. Proactive, adaptable, and improvement-oriented mindset with a strong focus on quality, efficiency, and customer outcomes. Ability to work effectively in a distributed, international environment and provide customer support aligned with relevant time zones. Benefits Competitive salary of approximately £60,000–£70,000, with starting compensation determined by experience, skills, qualifications, location, and organizational needs. Fully remote work environment with the flexibility to work from anywhere. Flexible working arrangements designed to support different schedules, locations, and working styles. Opportunity to work at the forefront of AI-driven transformation within the global localization industry. Exposure to innovative AI agents, automation, intelligent production workflows, and emerging technologies. Opportunity to work with enterprise-level customers and solve complex, high-impact operational challenges. Collaborative international environment with colleagues and stakeholders across multiple regions. Opportunities for professional growth through technical innovation, strategic ownership, and cross-functional collaboration. Inclusive culture focused on innovation, excellence, continuous improvement, and meaningful customer impact. How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Drive the adoption of AI-powered production strategies to optimize enterprise localization workflows and reduce operational waste. Partner with major customers to align production strategies, SLAs, and KPIs with their business objectives.

Requires 8+ years of experience managing enterprise-level localization programs and a strong ability to translate business requirements into technical solutions. A degree in Languages, Translation, or Linguistics is preferred, along with expertise in AI-driven automation.

• Fully Remote Work Environment • Flexible Working Arrangements • Exposure To Innovative AI Agents And Automation • Professional Growth Opportunities • Inclusive Culture

Identified from the job description. Confirm important requirements above.

• Localization Program Management
• AI Implementation
• Workflow Optimization
• Customer Relationship Management
• SLA Management
• Process Automation
• Root Cause Analysis
• KPI Monitoring
• Onboarding
• Strategic Planning
• Financial Performance Tracking
• Cross-functional Collaboration
• Project Delivery
• Resource Allocation
• Technical Production Workflows
• Client Communication

• Management & Leadership
• Technology
• Customer Service & Support
• Consulting
• Creative & Media

Minimum education

Bachelor’s degree

Minimum experience

10+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available