IT Technician, Entry Level

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Help Desk Technician will provide first-line technical support to users, troubleshoot various issues, document solutions, and collaborate with engineering for more complex problems. Why Join Us • Build real, production AI agents used by real users • High ownership and impact • Work at the intersection of AI, agents, and product • Shape how people experience AI-driven job search Responsibilities • Provide first-line technical support through chat, email, and support tickets • Troubleshoot account, browser, device, login, and product issues • Reproduce reported problems and collect relevant technical details • Guide users through clear, step-by-step solutions • Escalate confirmed bugs and complex issues to engineering teams • Document resolutions and maintain internal knowledge-base articles • Track recurring technical issues and identify improvement opportunities • Follow security, privacy, and data-handling procedures Qualification Required • Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area • Understanding of operating systems, browsers, networks, and common software issues • Strong troubleshooting and analytical skills • Ability to explain technical concepts clearly to non-technical users • Strong written and verbal communication skills • Ability to work effectively in a remote environment Preferred • Previous help desk, technical support, or customer service experience • Familiarity with ticketing systems, remote support tools, or CRM platforms • Basic knowledge of APIs, logs, browser developer tools, or SQL • Relevant certifications such as CompTIA A+ or Google IT Support • Interest in AI products and startup environments

Provide first-line technical support via chat, email, and tickets to resolve account and product issues. Document solutions in the internal knowledge base and escalate complex bugs to the engineering team.

Requires a diploma, degree, or certification in IT or Computer Science with strong troubleshooting and communication skills. Previous help desk experience and familiarity with APIs or SQL are preferred.

• Customer servicePreferred
• SQLPreferred

Identified from the job description. Confirm important requirements above.

• Technical Support
• Troubleshooting
• Customer Service
• Knowledge Base Documentation
• Operating Systems
• Network Troubleshooting
• API Knowledge
• SQL
• Browser Developer Tools
• Communication Skills
• Analytical Skills
• Ticketing Systems

• Customer Service & Support
• Technology
• Software
• Engineering

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level