POSITION SUMMARY

The Sales Coordinator will be responsible for supporting the Director of Sales and other members of the sales leadership team. This role involves collaborating with multiple departments, managing product samples, coordinating orders, and ensuring timely and accurate delivery to customers. Our Sales Coordinator will ensure smooth operations, from style selection to order fulfillment.

RESPONSIBILITIES:

• Meeting and Product Preparation: assist with style selection for meetings, seasonal trends, shows, and management reports, creating CADs and presentation boards
• Work with the Cannux team to ensure styles are logged in Nuxeo
• Order Management: utilize internal systems to submit and procure product samples, complete and coordinate new orders in the New Order portal
• Collaborate with the costing department to meet margin goals for domestic and import items
• Partner with licensing teams to obtain approval for all styles before order submission

ACCOUNT MANAGEMENT:

• Ensure timely completion of orders from receipt to delivery
• Communicate product delays, changes, and shortages to sales and customers
• Manage EDI orders and process orders with third-party logistics providers
• Handle returns, disputes, and chargebacks, and implement standard operating procedures to prevent future issues
• Regularly review and implement updates to vendor manuals

MINIMUM QUALIFICATIONS:

• Proven experience in sales support or a related role
• Ability to thrive in a fast-paced environment, operate under pressure, and meet tight deadlines
• Be self-motivated, confident, and energetic, and highly organized
• Proficient in Outlook, Excel, and Word
• Excellent verbal and written communication skills

Job Type: Full-Time

Benefits:

• Casual Dress
• Dental Care & Extended Health Care
• Paid Time Off
• RRSP Match
• Vision Care

Ability to Commute/Relocate:

• Etobicoke, ON: reliability commute or plan to relocate before starting work (required)

WHO WE ARE:

Mad Engine is the global leader in consumer products. We create merchandise for anyone and everyone through our full range of private labels, branded and influencer celebrity products. In that same spirit, Mad Engine embraces diversity and strives to create conditions that provide everyone with an equal opportunity to thrive. We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction for an offense for which a pardon has been granted or in respect of which a record suspension has been ordered.

ACCESSIBILITY AND ACCOMMODATION: Mad Engine is committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of our community. We welcome and encourage applications from all qualified candidates, including those with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require any accommodation, please notify us and we will work with you to meet your needs.