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Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position Purpose summary: Residential Worker B provides a safe and secure environment for residents and visitors Accountabilities The incumbent may perform all, some, or similar duties to the listed below: Characteristic Job Duties The incumbent is responsible for the following range of job duties, typical of the job class: Monitors the environment and clients/residents to ensure safety and security; completes Regular client/resident status checks and room searches as required Develops and implements case management of assigned clients/residents; assists Clients/residents in establishing goals, monitoring progress, and prepares discharge plan Maintains and updates all appropriate documentation (including in-out and incident log books) related to clients/residents and initiates any new documentation Complete all reports required by the funder and The Salvation Army Coordinates and facilitates resident programming as required Performs intake and discharge procedures for clients/residents as assigned Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required Distributes funds to residents in accordance with established policies guidelines Engages in the development of inter-personal relationships that promote dignity and respect Performs required scheduled check-ins of residents on passes in community; escorts residents in the community when necessary and monitors behavior Liaises with Police, funders, court personnel, community agencies, families, and other staff members Provides orientation to newly hired staff, volunteers, students Attends 4 mandatory in-person staff meetings a year Performs other duties as assigned NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties. Health & Safety (if Applicable) The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to: Physical attacks by others Exposure to infectious diseases Exposure to bodily fluids and bodily waste Sharp objects Other dangerous situations Managerial Responsibility Reports directly to: Residential Services Manager Direct reports: None Financial And Materials Management Financial: The incumbent is involved in minor financial matters. They may be authorized to collect rent and distribute damage deposits, and may be authorized to spend, disburse, or collect small amounts of cash. Working Conditions The incumbent’s work environment is typically in a shelter and/or in treatment facilities. The Incumbent Will Work Under The Following Disagreeable Conditions Dealing with angry people Abusive people Verbal abuse Isolation Work schedule affecting lifestyle Exposure to drugs and alcohol Education, Experience, AND Qualifications Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Education, Qualifications And Certifications Addictions Counselling Courses Social services Diploma or related Diploma or Degree Experience And Knowledge Minimum one year Experience in frontline social service work Skills And Capabilities The performance of the job requires high amounts of keyboarding/Manual record keeping, and occasionally lifting/packing clients/residents property/personal effects and engaging in recreational activities. The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking and reading. Ability to work in a fast paced environment, to meet deadlines and cope with stressful situations. This is for a casual position. Compensation The target hiring range for this position is $23.12 to $23.48 with a maximum of $23.83. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The role involves providing a safe and secure environment for shelter residents through monitoring, case management, and crisis intervention. Responsibilities include performing intake/discharge procedures, maintaining documentation, and coordinating resident programming.

Requirements

Candidates need a diploma or degree in social services or a related field, along with at least one year of frontline social service experience. Addictions counselling courses and the ability to pass a background check are also required.

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case Management
• Crisis Intervention
• Intake and Discharge
• Emotional Support
• Advocacy
• Client Monitoring
• Documentation
• Interpersonal Relationships
• Conflict Resolution
• Observation

Job areas

• Social Services
• Healthcare
• Security & Safety