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Job details

We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Yorkton, SK. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist in inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment. Key Responsibilities: Customer & Service Support Provide outstanding customer service in person, by phone, and via email Support service technicians and service team with parts-related needs Address inquiries, check availability, and process orders accurately Shipping & Receiving Receive and inspect incoming parts shipments Accurately manage outbound shipments to customers and other branches Handle returns in accordance with company policies Teamwork & Collaboration Work closely with the parts team to ensure smooth daily operations Assist other branches when coverage is needed Contribute to a cooperative and team-driven work culture Sales & Performance Work toward achieving and exceeding parts sales goals Recommend and upsell relevant parts and promotions to customers Track sales performance and report progress to the Parts Manager Product Knowledge & Development Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts Stay informed on new products and technologies Share knowledge with the team to support a learning environment Inventory Management Monitor inventory levels and help optimize stock availability Perform cycle counts and assist in minimizing stock discrepancies Recommend stocking of high-demand items Maximize supplier discounts through effective order timing Other Duties As Assigned Qualifications: High school diploma or equivalent (post-secondary education an asset) Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred Strong communication and organizational skills Demonstrated ability to meet sales goals Technical knowledge of machinery/parts or willingness to learn Ability to work independently and collaboratively Willingness to travel between branches if required Working Conditions: Must be able to lift and move parts weighing 50+ lbs Standing for extended periods and working in warehouse settings Overtime may be required during peak periods About AgWest: At AgWest, we provide comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

What you’ll do

The Parts Advisor supports customers and service technicians by processing orders and managing parts availability. They are also responsible for inventory control, shipping and receiving, and achieving sales targets.

Requirements

Candidates should have a high school diploma and experience in a parts department or customer service role, preferably within agriculture or heavy machinery. Physical ability to lift 50+ lbs and a willingness to travel between branches are required.

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Sales · Preferred
• Communication · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Inventory Management
• Shipping And Receiving
• Sales
• Product Knowledge
• Communication
• Organization
• Technical Knowledge
• Upselling
• Cycle Counting

Job areas

• Agriculture
• Customer Service & Support
• Logistics
• Sales
• Trades