Find your next opportunity

Job details

Req ID: 69230 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Technician - Auxiliary (Hybrid) to join our team in Burnaby, British Columbia (CA-BC), Canada (CA). Purpose of Position The Service Desk Technician provides assistance for information systems technology and resolution of routine and non-routine problems remotely and occasionally on-site as needed. Accountabilities Identifies, analyzes, documents, obtains details, and resolves technical and non-technical problems for clients via phone, online chat, email, voicemail, and automated tickets Uses a systematic problem-solving process to diagnose problems and resolve Provides technical advice and guidance to users in the operation of software and hardware, as well as operating and network systems Logs calls to record details in the ticketing system to provide problem determination, trend analysis, escalation, and timely resolution Consistently produces high quality incident and call tickets Assigns incidents and service requests appropriately to other support groups that cannot be resolved at the service desk Authors and reviews technical documentation and knowledgebase articles Acts as a subject matter expert or focal point for specific service areas Keeps Manager informed of high priority issues and problems Depending upon operational requirements, assists other units including: Capturing and recording asset and peripheral data; updating the configuration management database; Scheduling of IMAC's within contract Service Levels; tracking and monitoring IMAC activity; Creating, modifying and deleting IDs, adhering to specified approval processes; creating and deleting email accounts, addresses and calendars Qualifications 1 year Troubleshooting and resolving PC hardware, software, and network issues, including Microsoft Windows Operating System issues. 1 year Providing first level customer facing phone, online chat, and email support. 1 year Troubleshooting and remotely resolving problems in a networked office environment, including a range of technology such as printers, computers, peripherals and mobile devices. Financial Responsibility No financial responsibility. Direct Supervision No supervisory responsibility Project/Team Leadership or Training No Team Lead/Training responsibilities. Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process. Pay Range (2026): CAD 39.1105 / Hr About NTT DATA Services NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

What you’ll do

The Service Desk Technician provides remote and occasional on-site technical support to resolve routine and non-routine information systems problems. Key duties include diagnosing issues via multiple channels, logging tickets, and authoring technical documentation.

Requirements

Candidates must have at least one year of experience troubleshooting PC hardware, software, and network issues within a Microsoft Windows environment. Experience providing first-level customer-facing support via phone, chat, and email is also required.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Troubleshooting
• PC Hardware Support
• Software Support
• Network Troubleshooting
• Microsoft Windows
• Customer Service
• Ticketing Systems
• Technical Documentation
• Knowledgebase Authoring
• Asset Management
• Configuration Management Database
• Identity and Access Management

Job areas

• Customer Service & Support
• Technology
• Consulting