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Reception, Client Care Location: Edmonton, AB Employment Type: Part-time Guardian Veterinary Centre is welcoming part-time Veterinary Receptionists to our team! The perfect candidate will be an organized, motivated, eager and empathetic individual with a desire to learn more about the veterinary hospital setting. Our CCS team is an important, highly valued team that supports the entire hospital. This is an amazing opportunity for post-secondary students to gain exposure and experience at the front desk of a busy veterinary hospital. Schedule: We are currently seeking a candidate who can work a day shift on Sundays. Key Responsibilities Create a warm and welcoming environment for our patients and pet parents Answer a multiline phone system and track and schedule appointments effectively Place outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admit and discharge pet patients Invoice/bill clients; obtain pet owner confirmation, and process payments Perform general housekeeping duties; maintain cleanliness of reception area, examination rooms, pet holding areas, and common areas Have a willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Learn common medical terminology Enrollment in a veterinary medicine program (i.e. VMR, VMA, Veterinary Technician or Pre-Veterinary programs) is an asset! Previous customer service or front desk experience in hospitality is an asset! Comfortable being around cats, dogs and other furry friends What We Can Offer You A caring culture of Wellness and Appreciation! Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips! Competitive wages Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process) Annual uniform allowance Exceptional career development: there is room to grow here! Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts Extra perks like shopping discounts and cool wellness apps! Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighborhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

What you’ll do

Manage the front desk by scheduling appointments, handling communications, and processing client payments. Ensure a welcoming environment while assisting veterinary staff with basic tasks and maintaining facility cleanliness.

Requirements

Candidates should be organized and empathetic individuals comfortable around animals. Enrollment in a veterinary medicine program or previous experience in hospitality customer service is considered an asset.

Benefits

• Medical Library • Competitive wages • Veterinary Technician/Technologist scholarship • Annual uniform allowance • Career development • Referral Bonus • Community give back initiatives • Personal pet care discounts • Shopping discounts • Wellness apps

Listed skills

• Customer service · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Appointment Scheduling
• Multiline Phone Systems
• Billing and Invoicing
• Medical Terminology
• Email Management
• Organization
• Empathy
• Front Desk Operations
• Housekeeping

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Hospitality