Be the first impression and the steady presence our clients rely on.

Serving our community since 1999, we’ve built a reputation for exceptional care, loyal clients, and a warm, team-focused environment. Our reception team is the heart of the client experience, and we’re looking for someone who thrives in a fast-paced clinic and takes pride in keeping things running smoothly.

The Role

This is primarily a front desk, client-facing role, including:

Welcoming clients and creating a positive, supportive first impression Managing phones, scheduling, and appointment flow in a busy environment Handling client questions, payments, and coordination of care Supporting overall clinic organization and communication Occasional assistance to the veterinary team as needed

Who You Are

Experience in a veterinary clinic or fast-paced customer service role is required Friendly, professional, and compassionate with clients and patients Strong communication and multitasking skills Highly organized and able to stay calm under pressure A team player who takes initiative and keeps things moving

What Great Reception Looks Like Here

You stay calm and kind, even when things get busy or stressful You can manage multiple priorities at once without losing attention to detail You take ownership — you don’t wait to be told what to do You communicate clearly and confidently with both clients and your team You help create a positive, supportive environment at the front desk You are reliable and consistent — your team knows they can count on you

What We Offer

We believe in taking care of our team the same way we care for our patients:

Supportive team culture - We love to do activities together! Uniform allowance Comprehensive benefits package $19–$22/hour (based on experience and skill set) Paid sick days & vacation time Generous staff discounts on veterinary care & pet supplies RRSP Matching Wellness Spending Account

Start Date: Flexible – we’re focused on finding the right fit.

Ready to Join Us?

If you enjoy being the go-to person, keeping things organized, and making clients feel cared for from the moment they walk in, we’d love to hear from you.

Apply today and become part of a team that truly cares — about pets, people, and each other. We look forward to meeting you! Resumes and cover letters can be sent to: lauren.bellefeuille@nva.com