Operations Support Jobs in Balzac, AB
Create alert for “Operations Support”
Balzac, AB
About the role
The Role: The role of the Operations Support is to provide dispatch support to our transportation planning team. The successful candidate will be trained on all positions within the Dispatch team.
Shift: Monday - Friday, 8 - 5, Permanent position.
Responsibilities
Driver Support
- Ensure phones and satellite messages are answered promptly
- Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner
- Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.
Troubleshooting
- Establish plans for loads that will not meet service commitments. This includes communication information to customer and customer service.
- Ensuring correct equipment is assigned to customers and trailer bank commitments are not delayed.
- Ensure yard check, load security, heated load and inactive trailer monitoring are completed daily
- Relay information, obstacles, and discrepancies to driver managers, operations, customer service, and other various departments when necessary and in order to prevent systematic service failures.
- Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly.
Data Integrity
- Ensuring data integrity is preserved by ensuring the following items are planned accurately and in a timely manner
- Deadheads
- Switches
- Check-calls
- Correcting error messages
Customer Service
- Entering orders
- Responding to the after-hour needs of customers
Office Support
- Assist planners with overflow dispatching
- Fill in planning role when needed
- Support any team member who needs assistance
Equipment Inventory
- Monitor pools of equipment and report on fleet balance and utilization
- Monitor foreign equipment in order to help facilitate timely returns
- Reconcile computer records with physical yard checks
- Investigate discrepancies in order to prevent losses of equipment
XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals
We invite all interested persons to apply but only candidates selected for an interview will be contacted.
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About XTL Transport Inc.
About us
XTL is a privately held Canadian asset based Transportation Management Company with Terminals & Offices in Langley BC, Airdrie AB, Etobicoke ON, Vaudreuil QC & Boucherville QC.
XTL Transport Inc. is celebrating 31+ years of value-add services.
XTL consists of XTL Transport Inc. (XTL), XTL Logistics Inc. (XLI), XTL Distribution Inc. (XDI) & XTL Container Inc. (XTC).
Approx. 400 Power Units with 1,200 Dry, Temperature Controlled & Refrigerated Trailers (53' - 110" mix of tandems, tridems equipment with barn doors & roll-up doors).
650,000 Square Feet of heated Warehousing, Cross-Docking & Distribution capabilities in both Toronto & Montreal. Fully equipped with Rail Siding.
Specialties:
Providing strategic Quality value add services to existing & potential new Clients's Supply Chain. Leveraging Strategic partnerships & exceeding Client's Expectations.
By leveraging our proprietary assets, technology and expertise, XTL Group is well equipped to offer diversified and Integrated Transportation Management Logistics Solutions for Temperature Controlled commodities