Job Description What is the Opportunity? The Payment Resolution Officer will be responsible to effectively analyze, issues and provide resolution. This includes but is not limited to for processing of accurate, timely and complete payments of North America Region. Acts as subject matter expert of payments, identifying continuous improvement opportunities. Provides support to AP processors for escalations on Accounts Payable transactions. What will you do? Entering Wires accurately as per payment instructions Print and mail cheques Domestic Wire/EFT issues and resolution of return payments Wire tracker, payment run, stale dated voids Assist on cheques for deposit, investigating origin for correct allocation Helping on generic mailbox to ensure inquiries are answered promptly, within SLA’s Assist on investigating payment outages Helping prepare reporting and audit. Maintain cross-training across Payment Processes for all regions Demonstrate a continuous improvement mindset by proactively identifying, recommending and helping implement solutions to recurring errors Act as SME for accounts payable system processes and controls ensuring compliance with policies and procedures Responsible to provide input and revisions on documentation as it relates to SOPs. Deliver high quality service to RBC partners, including adherence to agreed upon service levels (SLA’s) Exercises due diligence in following operational risk policies, procedures, standards and guidelines. Assisting on various ad-hoc asks/projects What do you need to succeed? Must Have: University or college degree in accounting, finance, business preferred 3+ years of operations experience in a financial sector environment Knowledge of Accounts Payable processes Cheque Management Experience with wires, EFT, ACH, SWIFT, FX Transactions Payment Investigation experience Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met Proficient in Microsoft suite of applications, Excel intermediate VLOKUP, Pivot Table, etc. Nice to Have SAP Wire Terminal PEGA Delegation of Authority awareness eGL suite of applications (PeopleSoft, FiBRS) Knowledge of all Regulatory and Compliance rules Internal Audit reviews SOX Job Skills Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 120 WESTERN PKY:BEDFORD City: Bedford Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-25 Application Deadline: 2026-07-11 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.