Position Summary

Under the direction of the Manager, Surveillance, the Surveillance Operator is

responsible for the protection of Casino employees, customers, and assets, and assisting efforts to maintain adherence to company policies, controls and procedures. The Surveillance Operator conducts continuous surveillance and ensures compliance of gaming regulations and internal controls. 

The Surveillance Operator must be collaborative, excel at multi-tasking and

display exceptional communication and interpersonal skills. Contributes to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures.  Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.

Key Accountabilities

• Monitors, documents and reports violations and large cash/cash equivalent transactions
• Manage excluded and self-excluded guests and all unauthorized access
• Report violations to the Shift Manager, Surveillance
• Maintains logs and records
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships regulatory agencies
• Complies with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Finds ways to play; you are serious about work, without being serious
• Chooses to make everyday a great day
• Stays focused in order to be there
• Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day

Education and Qualifications

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "All about the guest" attitude!
• Minimum Grade 12 education (or equivalent) is required
• Surveillance Certification is required- can complete onsite
• Must be or able to be certified by Service Nova Scotia, Alcohol and Gaming Division
• Post –secondary education in criminology or suitable combination of education and experience is an asset
• Excellent attendance and work record is required
• Previous Casino and/or Security experience is an asset
• Must have demonstrated, thorough knowledge of the Surveillance Department’s role as a support function, and its mandate as it relates to the NS Gaming Regulations, Casino internal controls, policies and procedures
• Must have sound decision-making abilities and must excel in weighing risks within the regulated environment
• Computer literacy in MS Office
• Basic mathematical skills
• Must have the ability to work flexible hours/days
• Must be a self-starter and able to work with little supervision
• Strong written and verbal communication skills
• Must have excellent recall skills, memory retention, visual and mental acuity skills

Great Canadian Entertainment is committed to diversity, equity and inclusion and

we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest

and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company

in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding

opportunities for our team, and superior value to our shareholders.

What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible

environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our

commitment here [https://greatcanadian.com/responsible-gambling/],

Please note that due to the volume of applications, only those under

consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!