"This role is ideal for someone who enjoys taking ownership and making things work better over time. You’ll help bring clarity to complexity, connect teams, and build systems that scale. If you’re motivated by solving meaningful problems and seeing the impact of your work, you’ll find this role really rewarding." — Shaun Sanislo, Head of Data & Research

Position Summary:

The Data Operations Manager plays a pivotal role in optimizing and scaling JETNET’s data-gathering engine. Acting as the operational backbone of the Data & Research Department, this role ensures that systems, tools, and processes are seamlessly integrated, measurable, and continuously improving. You’ll serve as the key bridge between Research Teams and Engineering Teams, translating operational needs into technical solutions while driving efficiency, visibility, and performance across both manual and automated data workflows.

Key Responsibilities:

• Lead and evolve the division’s tooling ecosystem, including platforms supporting research and data ingestion workflows
• Manage vendor relationships, including renewals, contracts, and roadmap alignment
• Define and track KPIs such as ingestion rates, throughput, QA accuracy, and data freshness
• Build and maintain dashboards to provide actionable insights and leadership visibility
• Partner with Engineering to integrate systems and reduce manual processes
• Act as the primary liaison between Data & Research and Engineering teams
• Drive change management initiatives, including tool rollouts, training, and adoption strategies
• Translate business and operational needs into clear technical requirements and specifications
• Monitor system health, identify risks, and ensure operational continuity
• Continuously improve processes to enhance scalability and efficiency across the division

What We’re Looking For:

• 4+ years of experience in operations, systems management, revenue operations, or similar roles
• Experience working in data-intensive or analytics-driven environments
• Strong understanding of systems integration, APIs, and tooling ecosystems
• Proven ability to define and operationalize metrics and performance reporting
• Experience collaborating cross-functionally with Engineering and technical teams
• Excellent problem-solving skills with a focus on process optimization
• Strong communication skills with the ability to translate between technical and non-technical stakeholders
• Experience with tools like Zendesk or similar workflow platforms is an asset
• Highly organized with the ability to manage multiple priorities and projects
• Bachelor’s degree in Business, Information Systems, Operations, or related field (or equivalent experience)

Location: Remote within Canada

Open to applicants based in Canada with current legal authorization to work without sponsorship.

Salary:

$85,000 - $105,000

Why Join Us?

At JETNET, you’ll be part of an innovative company that stands at the forefront of aviation data solutions with a sterling reputation in the industry.

Benefits That Support Your Well-Being:

• Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering you to deliver your best work from home.
• Comprehensive Paid Time Off: We understand the value of rest and recharge, so we offer competitive PTO to support a healthy work-life balance.
• Comprehensive Benefits Coverage: With health, dental, and vision benefits, we prioritize your well-being so you can focus on making an impact.

Ready to take flight with us? Apply today and become a part of the JETNET Team!