Position: Orthodontic Patient Care Coordinator

Location: Calgary, AB

We know that exceptional orthodontic care goes beyond booking appointments and managing schedules. It’s about guiding patients through their treatment journey, building trust, and creating a seamless, supportive experience from their first consultation to their final appointment.

We’re looking for a skilled and compassionate Orthodontic Patient Care Coordinator to join our team. In this role, you’ll be at the center of the patient experience—supporting treatment coordination, managing scheduling, and ensuring every patient feels informed, confident, and cared for throughout their orthodontic journey.

Whether you’re early in your career or bring years of experience, you’ll be joining a supportive, professional environment where your organization, communication skills, and patient-first mindset will make a meaningful impact.

Specifics about the role:
Job Type: Full Time

Schedule: Monday-Thursday 7:15 am -3:45 pm. No evenings or weekends.

What you’ll do:

• Be the welcoming, knowledgeable point of contact for orthodontic patients
• Manage phone calls, inquiries, and schedule consultations and treatment appointments
• Guide patients through treatment plans, timelines, and financial options
• Coordinate and optimize the orthodontic schedule to ensure efficient patient flow
• Support the clinical team by ensuring appointments are well-prepared and organized
• Maintain accurate patient records and track treatment progress
• Manage insurance submissions, pre-authorizations, and billing follow-ups
• Proactively manage recalls, adjustments, and ongoing treatment visits
• Help create a smooth, supportive experience for patients throughout their treatment journey
• Contribute to a positive, team-focused environment centered on exceptional patient care

What you’ll bring to the role:

• Minimum of 2 years of experience in a dental or orthodontic clinic environment
• Knowledge of dental/orthodontic billing and insurance processes
• Experience with orthodontic scheduling, treatment coordination, and case presentation is an asset
• Proficiency with Microsoft Office; experience with Dolphin is an asset
• Strong communication skills, both verbal and written
• Excellent organizational skills and attention to detail
• A confident, patient-focused approach to explaining treatment and answering questions
• Ability to multitask and thrive in a fast-paced environment

Who we are:
Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.

#PassionMP

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing careers@passiondental.ca