Call Centre Agent Jobs in Calgary, Alberta, Canada
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Calgary, Alberta, Canada
Call Centre Agent
About the role
Call Centre Agent – On-Demand Transit
SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our
team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.
Part-time positions available; weekend availability required. Shifts fall
between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays.
Knowledge and Skills Required
- Good communicator – fluent in reading, writing and spoken English
- Ability to speak a second language an advantage
- Confident, pleasant and welcoming disposition
- Previous experience in a customer facing / customer service position
- Computer literate and experienced with MS Office
- Good problem-solving skills
- Able to work on own initiative
- High school diploma or general equivalency diploma (GED)
- Experience in the transit/transportation industry a definite asset
- Familiarity with routes, roadways, transit operations, etc.
- Excellent communication skills
- Strong organizational planning, multitasking and problem-solving skills
Principal Duties and Responsibilities
- Answer incoming telephone calls for bookings, enquiries and assistance
- Add bookings on-line for customers without computer access
- Answer customers' questions about service, booking system and vehicles
- Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
- Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
- Compile data on passenger numbers for each trip
- Manage and log lost property items
- Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
- Monitor RideCo App to ensure functionality and performance
- Perform daily audits of on-time performance
- Ensure operating procedures are adhered to
Position Details
The hourly rate for this position is $15.00 per hour to start, increasing to
$18.00 per hour following the completion of training.
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About Pacific Western Transportation Ltd
Founded in 1957, Pacific Western Transportation (PWT) is the largest privately-owned passenger transportation company in Canada. Today PWT offers comprehensive transportation services and solutions across the country, with over 4,000 employees and numerous business locations. Our operations are separated into four divisions: Motor Coach, Oilsands, Student Transportation, and Transit.
PWT’s varied operations are unified by a company-wide commitment to the Core Values first established by our founder R.B. (Bob) Colborne. At the heart of these core values is an unwavering dedication to customer service and safety, as supported by our Safely Home brand.
At PWT, our people are our greatest asset. After all, it’s our people who safely transport our passengers to where they need to be. In all of the urban or rural communities we serve, PWT’s employees bring our Core Values to life, day in and day out.