Coordinator, It Facilities Jobs in Calgary, Alberta, Canada
Create alert for “Coordinator, IT Facilities”
Calgary, Alberta, Canada
About the role
SUMMARY
The Facility Coordinator is responsible for overseeing and coordinating the
effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.
KEY DUTIES & RESPONSIBILITIES
Service Delivery
- Manage work orders to completion in BGIS or client-based web application.
- Facilitate alignment of client required services with contracts, schedules, and Pos.
- Review of work orders to determine if invoiceable or non-invoiceable.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLA’s are achieved.
- Review compliance documentation and upload to RealConnect.
- Create on demand work orders for service delivery.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Generate required data for SLA Scorecard.
- Available to work evenings and weekends.
- Other duties as assigned.
Innovation
- Advise management team of issues, concerns, or noncompliance to standards.
- Review internal and external reports and provide operational recommendations.
- Identifies opportunities for possible efficiency and/or simplification of processes.
Data Integrity
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
Memorable Customer Experiences
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.
KNOWLEDGE & SKILLS
- Strong written and verbal communication
- Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
- Strong customer-oriented skills. (1-3 years experience)
- Strong administrative and organizational skills. (1-3 years experience)
- Analytical and problem-solving skills. (1-3 years experience)
- Ability to work independently. (1-3 years’ experience)
- Strong attention to detail and data accuracy. (1-3 years experience)
- Excel experience in managing large amounts of data. (1-3 years experience)
- Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
- Experience working in a Shared Service environment. (1 year experience)
This is a regular, full-time position with a salary range of $54,185 - $67,732
per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.
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About BGIS
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.