About Us At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives. We are more than an emergency shelter. Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports. All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open. Department:

Free Goods Program

Job Category:

Salary

Reports To:

Free Goods Manager(s)

Position Type:

Full-Time Contract

Direct Reports:

N/A

Schedule:

40 hours/week

Indirect Reports:

N/A

Location:

Donation Centre

Position Summary Reporting to the Free Goods Manager(s), you will provide support to staff and clients and the daily operations of the Donation Centre and the Move-Out Program. You will be part of the Strategy, Impact & Engagement pillar, which includes fund development, volunteer resources, internal and external communications, Kitchen, and all Drop-In operated buildings. You will be responsible for ensuring donation intake, inventory, data collection, volunteer and practicum program support and other administration duties as well as item distribution among clients in need which will further the realization of the vision, mission, and strategic priorities of the DI; specifically helping people to be successfully and sustainably housed. Time Commitment 40 hours per rotation; with 5 days on and 2 days off. Some unusual hour may be required from time to time as the need arises. Schedule may be altered at the discretion of management. Job Duties and Responsibilities Safely transport the goods and materials by any of the DI fleet Ensuring PPE levels and protocols are always met Load, unload and move donations and materials by hand or with basic material handling equipment Ensures trucks are clean in and out, issues reported and documented Maintain and organize, ensuring the loading dock downtown and at the Donation Centre is clear and organized at all times Maintains quality service by following organization standards Completes reports by entering the required information accurately with DI reporting systems Assist in troubleshooting donated items, useful vs non-useful vs garbage Contributes to team effort by accomplishing related results as needed Assisting in general clean up, snow shoveling and janitorial when in house Assist in touring and supporting individual/group volunteers and fine options Helping assign tasks to volunteers and fine options when in house Supporting Agency needs; including and not limited to: Clothing, Hygiene, Kitchen, and PPE Follow communications templates and procedures when working with community partners Foster a culture of community engagement throughout the DI and within community, to ensure stewarding positive relationships and problem-solving for the best possible, mutually beneficial outcomes. Job Requirements Please note that CSA steel toed footwear is required. Required Competencies and Qualifications High school diploma or equivalent preferred Warehouse or similar experience preferred Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required. Clean, valid driver’s license (must be at least 25 years of age for insurance purposes) is required for staff eligible for driving duties Possession of First Aid, Forklift and WHMIS certification would be an asset Proficient knowledge of computers using Office365 and Microsoft Office and any other database software(s) used to track service delivery Team oriented, friendly and will go out of their way to help all stakeholders Able to lift incoming donations (up to 50 lbs.) and can evaluate whether the donations can be kept or discarded Able to use warehouse equipment and maintain it Willingness to do janitorial work Well-developed interpersonal and conflict resolution Well-developed communication skills, both oral and written Demonstrate essential desktop troubleshooting skills Eager to learn new systems and adopt improved best practices Must demonstrate initiative and work autonomously A genuine commitment to the mission, vision, values, and work of the agency. Working Conditions The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma.These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful. This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization. While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time. Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby. Why the DI?

The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities KINDNESS: We accept each person’s uniqueness with compassion and empathy WELLNESS: We promote, provide and support holistic wellbeing ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments. What we Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include: Vacation days Sick days Wellness days Extended Health & Dental coverage Employer Matching RRSP Program Homewood EFAP Life Insurance and Accidental Death & Dismemberment (AD&D) On-Site Parking Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People & Culture will discuss your eligibility for benefits with you.

Vulnerable Sector Check

A satisfactory vulnerable sector clearance is require prior to resumption at the DI.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to People@thedi.ca.