It Field Specialist Jobs in Calgary, Alberta, Canada
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Calgary, Alberta, Canada
Field Marketing Specialist - Northeast Business Unit
Field Marketing Specialist - Northeast Business Unit
About the role
Neighbourly Pharmacy is seeking a dedicated IT Field Technician to join our IT support team in Calgary or Edmonton, Alberta. The ideal candidate will have hands-on experience with IT hardware, software, and network troubleshooting, as well as the ability to deliver exceptional on-site support to our clients. As an IT Field Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of IT systems and devices in the field, ensuring that our clients’ technology infrastructure operates efficiently and securely.
Key Responsibilities
On-Site IT Support: Provide on-site technical support for hardware, software, and network-related issues, ensuring minimal downtime for clients. Installation and Setup: Install, configure, and maintain IT equipment, including computers, servers, networking devices, printers, and peripherals. Troubleshooting & Repairs: Identify, diagnose, and resolve technical issues in hardware, software, and network systems. Perform repairs and upgrades as needed to ensure optimal system functionality. System Maintenance: Conduct routine maintenance on IT systems, including software updates, hardware diagnostics, and preventive maintenance to minimize issues and extend the lifespan of equipment. Networking Support: Set up and troubleshoot wired and wireless networks, ensuring reliable internet access and network security for clients. Documentation: Maintain detailed records of work performed, including system configurations, installations, and repairs. Document all troubleshooting steps and solutions for future reference. Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates on the status of ongoing issues, and ensure customer satisfaction. Training & Support: Provide basic training to clients on how to use installed systems and software, as well as guidance on best practices for system maintenance and security. Inventory Management: Maintain an inventory of spare parts, tools, and other IT equipment. Ensure that all necessary equipment is available for field visits. Emergency Support: Respond to emergency IT issues or downtime, ensuring swift resolution and minimal disruption to client operations.
Required Skills And Qualifications
Education: High school diploma or equivalent required; Associate's or bachelor’s degree in information technology, Computer Science, or a related field preferred. Experience: Minimum of 1-3 years of hands-on IT support experience, with a focus on hardware, software, and network troubleshooting. Technical Expertise: Proficient in troubleshooting and maintaining desktops, laptops, printers, servers, and other IT devices. Strong understanding of operating systems (Windows) and common software applications. Knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPNs. Experience with wired and wireless networking technologies and troubleshooting. Communication Skills: Strong verbal and written communication skills to interact effectively with clients and colleagues. Problem-Solving: Strong analytical and problem-solving skills, with the ability to think quickly and resolve issues efficiently. Attention to Detail: Ability to accurately document and track issues, repairs, and installations. Physical Stamina: Ability to lift and move IT equipment as needed, and work in a variety of environments (offices, data centers, etc.). Travel: Ability to travel 50% of the time for periods of time executing projects and as business requires. Must have valid class 5 driver's license Experience with Microsoft 365: Ticketing platform of some sort required (Jira, Freshservice, ZenDesk, ManageEngine, Zoho, etc), Experience welcomed but not required with PMS platforms (Monday, Asana, Jira, ClickUp, SmartSheets, Etc.)
Preferred Qualifications
Experience with remote desktop support tools. Knowledge of cloud-based technologies and services. Familiarity with security best practices and antivirus software. Previous experience in a field technician role or customer-facing technical support position.
Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
While all responses are appreciated, only those being considered for interviews will be acknowledged.
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About Neighbourly Pharmacy
𝐊𝐢𝐧𝐝𝐧𝐞𝐬𝐬 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲. Neighbourly Pharmacy, Canada’s largest and fastest-growing network of community pharmacies, understands the importance of being a good neighbour, friend, and healthcare partner. With over 290 locations in major cities, suburban centers, and rural towns throughout Canada, we are united by one priority: our patients. We wholeheartedly embrace each community we serve, preserving their legacy and continuing the tradition of outstanding care.
𝐉𝐨𝐢𝐧 𝐨𝐮𝐫 𝐓𝐞𝐚𝐦. At Neighbourly Pharmacy, we recognize that our people are our most valuable asset. As one of Canada’s fastest growing companies, there’s no shortage of opportunity within your community or beyond. Join a fast-paced team of people who are dedicated to serving patients and customers with care. Opportunity at Neighbourly also extends beyond the pharmacy counter. Explore positions in our support centres, from Finance, Human Resources to Operations and more!
𝐓𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐨𝐟 𝐒𝐞𝐥𝐥𝐢𝐧𝐠? We firmly believe pharmacies are the cornerstone of communities. That’s why we want to celebrate the reputation you’ve built, not eliminate it. Our approach ensures continuity of care, maintaining the trust you’ve established with your patients while minimizing disruptions. When you’re ready to sell, trust us preserve what matters most.
𝐀𝐰𝐚𝐫𝐝𝐬 𝐚𝐧𝐝 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧. Neighbourly has garnered widespread acclaim as the industry’s preferred acquirer, and employer, and we are proud of our prestigious accolades: Canada’s Top Growing Companies (Globe & Mail) 2020, 2021, 2023, and 2024. Best Managed Companies (Deloitte & CIBC) 2021, 2022, 2023 and 2024. New Innovators (Canadian Business Magazine in partnership with BII+E) 2022. Canada’s Top New Growth Companies Startup List (Canadian Business Magazine) 2020.